For about a week now, AVG 8.5 is not recognized by the host checker. Now Avira 9 appeared and is not working with our SA2500 (6.3R3, ESAP 1.4.7) either.
We are very disappointed about that and wonder when Juniper will publish an updated ESAP.
looking at this thing from Juniper's POV there are alot of stuff being thrown out there every vendor has 100's of version of their software and than re taging of those clients by diffrent ISPs and so on so to test and make sure that the new stuff is added the old one does not brake is a very daunting task. Now i agree Juniper should be doing this task i am for one willing to wait a little while longer for a more stable release than a right now solution with bugs (leave this approach for microsoft)
also i know this might not be an option for you guys but come up with a standard and have users stick with it is the best approach in this situation. I manage a 30k + users remote access and the only way to manage them is by letting them know what will i support so if they update to the latest and greatest version tough luck but than again that is just me.
Also, some actual Anti-Virus products are not supported. Another example would be F-Secure Anti-Virus 2009.
It's not called security, when one has to tell the partner "use an anti-virus-suite that is at least one to two years old"...