Issue during the installation

[goodspeed11]

Hi all,

I work for a big campany and we are testing this product.
I have some report that there is an error during the installation. Can someone help me to resolve this?

Issue is:
>Error opening installation log file. Verify that the specified log file exists and is writable.
>System Error. Please sign in and try again. if the problem continues, please contact your system administrator.

In advance, thanks

[jbeakley]

You might want to work with your authorized customer support representative to get help on this issue:

https://www.pulsesecure.net/support/

There are lots of questions here:
* Were you installing a Pulse Secure client? If so, which one, and what version?
* What Operating System was on the endpoint?
* Where did you see the error message?
* What method were you using to install the client (MSI/DMG file? Install from web browser? Other?)

There are lots of variables here, so working with our support organization (or with your organization's system administrators) might be best.

[goodspeed11]

Windows 7 Professionnal - 64 bits
Internet explorer 11
Actually, the client appears install but I think that it is not complete.
When I check the log, the installation is stopped at: "JunosPulseInstall.log"
Installation from the browser

Thanks!

[jbeakley]

If you are willing, could you email your JunosPulseInstall.log file to [email protected]?

[goodspeed11]

Thanks for your support.

I finally find a solution. I will be resolved by put at the lower level the Windows user account protection.

[langhel]

What was the actual solution here? I'd love to know since I am experiencing the same problem with some of my users.

Same OS and IE 11 as well.

[dknight_cgm]

That didn't work for me though.  Nothing has actually.  I'm trying to install on a windows 10x64 1709 build machine; I've increased the max files, booted with no driver signing and just tried shutting off the UAC...Nothing seems to work.  Any other ideas would be helpful ;-)

[zanyterp]

Please open a case with our support team to figure out where we are missing something for your system