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Issue installing Junos Pulse

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Occasional Contributor

Re: Issue installing Junos Pulse

Thanks for the answer, Z

This time, I didn't get the error from my first post which is a good sign BUT it still didn't manage to install for some reason Smiley Frustrated

I get this now:

 

juniper_error.PNG

 

In times like these i usually give up and reinstall but this time i would really like to try and fix it or understand what's causing this.

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Respected Contributor

Re: Issue installing Junos Pulse

Can you check %appdata%\roaming\juniper networks\setup client\ and confirm JuniperSetupClientDLL.dll is installed? If not, delete JuniperSetupClient.exe and try again
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Occasional Contributor

Hello and sorry for my late reply, still here :) I only h...

Hello and sorry for my late reply, still here and not giving up just yet Smiley Happy

I only have JuniperSetupDLL.dll along with other files but not JuniperSetupClientDLL.dll .

 

I did find JuniperSetupClient.exe but there's also a JuniperSetupXP.exe . Is it normal or..?

 

After deleting the JuniperSetupClient.exe file, attempting to install the client takes me to the page:

"Please wait

Launching Junos Pulse. etc etc."

 

Then nothing happpens. So i uninstalled Junos via Control Panel, deleted the (%appdata%\roaming\juniper networks) folder and went to reinstall it.

Downloading the client went smoothly but the installer still crashes at 33%.

 

There's also a Logging folder with a debuglog.log in it. Here's what i found at the end of this log.

 

00169,09 2013/01/28 09:49:39.873 1 *** JuniperSetupClient.exe JuniperSetupClient p8608 t17E4 JuniperSetupClient.cpp:129 - 'WinMain()' External event set, stop the socket thread 00165,09 2013/01/28 09:49:39.873 1 *** JuniperSetupClient.exe JuniperSetupClient p8608 t23AC JuniperSetupSocket.cpp:194 - 'JuniperSetupSocket::run()' accept() failed: 10004 00147,09 2013/01/28 09:49:39.873 1 *** JuniperSetupClient.exe JuniperSetupClient p8608 t17E4 JuniperSetupClient.cpp:137 - 'WinMain()' Quit the application

 

As usual thanks in advance for your time and replies, guys.

 

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Respected Contributor

Re: Hello and sorry for my late reply, still here :) I only h...

looks like there is another item preventing install. 

does the install fail only through the web or also through direct install using the msi?

do other components install successfully?

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Occasional Contributor

Re: Issue installing Junos Pulse

Thru the web it always fails @ 33%, using the msi takes a second or less until it shows completed but nothing is installed

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Contributor

Re: Issue installing Junos Pulse

I'm running into this same error.  This only occurs when the machine has had the Pulse client installed previously and then signs into the site to get it re-installed.  I haven't run into this issue with a machine that has never had it installed before.

 

If I manually install from the downloadable package the installation works fine.

 

If anyone has any insight I would appreciate it.

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Not applicable

Re: Issue installing Junos Pulse

I have also encountered such problem in Junos Pulse version 5.0.6.

 

The problem happens in my Win Vista and Win 7 Pro workstations.

 

The error message is so confusing and misleading.

 

Does anyone find out the root cause and solution of it? Thanks.

 

Highlighted
Contributor

Re: Issue installing Junos Pulse

 

JuniperCompMgr.exe is downloaded and run from C:\windows\TEMP\

 

00178,09 2014/11/30 14:22:59.117 4 SYSTEM dsAccessService.exe dsInstallerService p1676 t6F8 verify.cpp:46 - 'dsVerifySignature' verifying signature on C:\windows\TEMP\JuniperCompMgr.exe
00196,09 2014/11/30 14:22:59.127 4 SYSTEM dsAccessService.exe dsInstallerService p1676 t6F8 verify.cpp:219 - 'dsVerifySignature' C:\windows\TEMP\JuniperCompMgr.exe signed by Juniper Networks and verified
00160,09 2014/11/30 14:22:59.127 4 SYSTEM dsAccessService.exe dsInstallerService p1676 t6F8 verify.cpp:236 - 'dsVerifySignature' verifySignature complete with result 1

 

This version detect the OS as Windows 7 64bit

cpp:864 - '***'     JnprComponentMgr.exe cpp:865 - '***'  cpp:866 - '***'     Sun Nov/30/2014 14:22:59 Romance Standard Time cpp:867 - '***'     Build Version:   8, 0, 3, 44471 cpp:868 - '***'     Product Version: 8, 0, 3, 44471 cpp:869 - '***'     Operating System: Windows 7 (64bit) cpp:870 - '***'     Service Pack: Service Pack 1 cpp:871 - '***'     Internet Explorer Version: 9.0.8112.16421 cpp:872 - '***'     User Name: SYSTEM cpp:888 - '***'     mfc42.dll: 6.06.8063.0 cpp:894 - '***'     msvcrt.dll: 7.0.7601.17744 win7sp1_gdr.111215-1535) cpp:900 - '***'     wininet.dll: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330) cpp:906 - '***'     ws2_32.dll: 6.1.7600.16385 (win7_rtm.090713-1255) cpp:909 - '***'

 

Then JuniperCompMgr.exei is restarted with a command line argument.

If a local copy is installed on the system, this version is preferred. Unfortunately this local version is set to run is "Windows XP" compatibility mode

 

 

00243,09 2014/11/30 14:22:59.210 3 SYSTEM JuniperCompMgr.exe JnprComponentMgr p11208 t2BCC JuniperCompMgr.cpp:199 - 'JuniperCompMgr::handleRequest()' lpCmdLine=C:\Users\XXXXXX\AppData\Roaming\Juniper Networks\Setup Client\JuniperCompMgr.ini /restart

00332,09 2014/11/30 14:22:59.210 3 SYSTEM JuniperCompMgr.exe JnprComponentMgr p11208 t2BCC JuniperCompMgr.cpp:206 - 'JuniperCompMgr::handleRequest()' Find /restart, re-launch: ["C:\Program Files (x86)\Common Files\Juniper Networks\JSCDT\JuniperCompMgr.exe" C:\Users\XXXXX\AppData\Roaming\Juniper Networks\Setup Client\JuniperCompMgr.ini]

 

 

JuniperCompMgr.exe started from "C:\Program Files (x86)\Common Files\Juniper Networks\JSCDT"  sees  a Windows XP 64bit OS, so the upgrade process ends (as Windows XP 64bit is not supported)

 

 

dsWinLogserviceApiLib.cpp:863 - '***' ************************************************************* dsWinLogserviceApiLib.cpp:864 - '***'     JnprComponentMgr.exe dsWinLogserviceApiLib.cpp:865 - '***'  dsWinLogserviceApiLib.cpp:866 - '***'     Sun Nov/30/2014 14:22:59 Romance Standard Time dsWinLogserviceApiLib.cpp:867 - '***'     Build Version:   8, 0, 3, 44471 dsWinLogserviceApiLib.cpp:868 - '***'     Product Version: 8, 0, 3, 44471 dsWinLogserviceApiLib.cpp:869 - '***'     Operating System: Windows XP (64bit) dsWinLogserviceApiLib.cpp:870 - '***'     Service Pack: Service Pack 2 dsWinLogserviceApiLib.cpp:871 - '***'     Internet Explorer Version: 9.0.8112.16421 dsWinLogserviceApiLib.cpp:872 - '***'     User Name: SYSTEM dsWinLogserviceApiLib.cpp:888 - '***'     mfc42.dll: 6.06.8063.0 dsWinLogserviceApiLib.cpp:894 - '***'     msvcrt.dll: 7.0.7601.17744 (win7sp1_gdr.111215-1535) dsWinLogserviceApiLib.cpp:900 - '***'     wininet.dll: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330) dsWinLogserviceApiLib.cpp:906 - '***'     ws2_32.dll: 6.1.7600.16385 (win7_rtm.090713-1255) dsWinLogserviceApiLib.cpp:909 - '***' ************************************************************

 

 Check the properties of C:\Program Files (x86)\Common Files\Juniper Networks\JSCDT\JuniperCompMgr.exe.

For some reason (can someone explain why), this exe is running is Windows XP compatibility mode.