Issue installing Junos Pulse

[katalin_]

Thanks for the answer, Zanyterp, it wasn't set to Windows XP but that gave me an idea of forcing it to Windows 7.

That didn't work so i went ahead and deleted the whole Juniper forlder in %programfiles%\Common FIles\

This time, I didn't get the error from my first post which is a good sign BUT it still didn't manage to install for some reason 

I get this now:

In times like these i usually give up and reinstall but this time i would really like to try and fix it or understand what's causing this.

[zanyterp_]

Can you check %appdata%\roaming\juniper networks\setup client\ and confirm JuniperSetupClientDLL.dll is installed? If not, delete JuniperSetupClient.exe and try again

[katalin_]

Hello and sorry for my late reply, still here and not giving up just yet

I only have JuniperSetupDLL.dll along with other files but not JuniperSetupClientDLL.dll .

I did find JuniperSetupClient.exe but there's also a JuniperSetupXP.exe . Is it normal or..?

After deleting the JuniperSetupClient.exe file, attempting to install the client takes me to the page:

"Please wait

Launching Junos Pulse. etc etc."

Then nothing happpens. So i uninstalled Junos via Control Panel, deleted the (%appdata%\roaming\juniper networks) folder and went to reinstall it.

Downloading the client went smoothly but the installer still crashes at 33%.

There's also a Logging folder with a debuglog.log in it. Here's what i found at the end of this log.

00169,09 2013/01/28 09:49:39.873 1 *** JuniperSetupClient.exe JuniperSetupClient p8608 t17E4 JuniperSetupClient.cpp:129 - 'WinMain()' External event set, stop the socket thread 00165,09 2013/01/28 09:49:39.873 1 *** JuniperSetupClient.exe JuniperSetupClient p8608 t23AC JuniperSetupSocket.cpp:194 - 'JuniperSetupSocket::run()' accept() failed: 10004 00147,09 2013/01/28 09:49:39.873 1 *** JuniperSetupClient.exe JuniperSetupClient p8608 t17E4 JuniperSetupClient.cpp:137 - 'WinMain()' Quit the application

As usual thanks in advance for your time and replies, guys.

[zanyterp_]

looks like there is another item preventing install. 

does the install fail only through the web or also through direct install using the msi?

do other components install successfully?

[katalin_]

Thru the web it always fails @ 33%, using the msi takes a second or less until it shows completed but nothing is installed

[DHayes_]

I'm running into this same error.  This only occurs when the machine has had the Pulse client installed previously and then signs into the site to get it re-installed.  I haven't run into this issue with a machine that has never had it installed before.

If I manually install from the downloadable package the installation works fine.

If anyone has any insight I would appreciate it.

[Robert LAM_]

I have also encountered such problem in Junos Pulse version 5.0.6.

The problem happens in my Win Vista and Win 7 Pro workstations.

The error message is so confusing and misleading.

Does anyone find out the root cause and solution of it? Thanks.

[Niol_]

JuniperCompMgr.exe is downloaded and run from C:\windows\TEMP\

00178,09 2014/11/30 14:22:59.117 4 SYSTEM dsAccessService.exe dsInstallerService p1676 t6F8 verify.cpp:46 - 'dsVerifySignature' verifying signature on C:\windows\TEMP\JuniperCompMgr.exe
00196,09 2014/11/30 14:22:59.127 4 SYSTEM dsAccessService.exe dsInstallerService p1676 t6F8 verify.cpp:219 - 'dsVerifySignature' C:\windows\TEMP\JuniperCompMgr.exe signed by Juniper Networks and verified
00160,09 2014/11/30 14:22:59.127 4 SYSTEM dsAccessService.exe dsInstallerService p1676 t6F8 verify.cpp:236 - 'dsVerifySignature' verifySignature complete with result 1

This version detect the OS as Windows 7 64bit

cpp:864 - '***'     JnprComponentMgr.exe cpp:865 - '***'  cpp:866 - '***'     Sun Nov/30/2014 14:22:59 Romance Standard Time cpp:867 - '***'     Build Version:   8, 0, 3, 44471 cpp:868 - '***'     Product Version: 8, 0, 3, 44471 cpp:869 - '***'     Operating System: Windows 7 (64bit) cpp:870 - '***'     Service Pack: Service Pack 1 cpp:871 - '***'     Internet Explorer Version: 9.0.8112.16421 cpp:872 - '***'     User Name: SYSTEM cpp:888 - '***'     mfc42.dll: 6.06.8063.0 cpp:894 - '***'     msvcrt.dll: 7.0.7601.17744 win7sp1_gdr.111215-1535) cpp:900 - '***'     wininet.dll: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330) cpp:906 - '***'     ws2_32.dll: 6.1.7600.16385 (win7_rtm.090713-1255) cpp:909 - '***'

Then JuniperCompMgr.exei is restarted with a command line argument.

If a local copy is installed on the system, this version is preferred. Unfortunately this local version is set to run is "Windows XP" compatibility mode

00243,09 2014/11/30 14:22:59.210 3 SYSTEM JuniperCompMgr.exe JnprComponentMgr p11208 t2BCC JuniperCompMgr.cpp:199 - 'JuniperCompMgr::handleRequest()' lpCmdLine=C:\Users\XXXXXX\AppData\Roaming\Juniper Networks\Setup Client\JuniperCompMgr.ini /restart

00332,09 2014/11/30 14:22:59.210 3 SYSTEM JuniperCompMgr.exe JnprComponentMgr p11208 t2BCC JuniperCompMgr.cpp:206 - 'JuniperCompMgr::handleRequest()' Find /restart, re-launch: ["C:\Program Files (x86)\Common Files\Juniper Networks\JSCDT\JuniperCompMgr.exe" C:\Users\XXXXX\AppData\Roaming\Juniper Networks\Setup Client\JuniperCompMgr.ini]

JuniperCompMgr.exe started from "C:\Program Files (x86)\Common Files\Juniper Networks\JSCDT"  sees  a Windows XP 64bit OS, so the upgrade process ends (as Windows XP 64bit is not supported)

dsWinLogserviceApiLib.cpp:863 - '***' ************************************************************* dsWinLogserviceApiLib.cpp:864 - '***'     JnprComponentMgr.exe dsWinLogserviceApiLib.cpp:865 - '***'  dsWinLogserviceApiLib.cpp:866 - '***'     Sun Nov/30/2014 14:22:59 Romance Standard Time dsWinLogserviceApiLib.cpp:867 - '***'     Build Version:   8, 0, 3, 44471 dsWinLogserviceApiLib.cpp:868 - '***'     Product Version: 8, 0, 3, 44471 dsWinLogserviceApiLib.cpp:869 - '***'     Operating System: Windows XP (64bit) dsWinLogserviceApiLib.cpp:870 - '***'     Service Pack: Service Pack 2 dsWinLogserviceApiLib.cpp:871 - '***'     Internet Explorer Version: 9.0.8112.16421 dsWinLogserviceApiLib.cpp:872 - '***'     User Name: SYSTEM dsWinLogserviceApiLib.cpp:888 - '***'     mfc42.dll: 6.06.8063.0 dsWinLogserviceApiLib.cpp:894 - '***'     msvcrt.dll: 7.0.7601.17744 (win7sp1_gdr.111215-1535) dsWinLogserviceApiLib.cpp:900 - '***'     wininet.dll: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330) dsWinLogserviceApiLib.cpp:906 - '***'     ws2_32.dll: 6.1.7600.16385 (win7_rtm.090713-1255) dsWinLogserviceApiLib.cpp:909 - '***' ************************************************************

 Check the properties of C:\Program Files (x86)\Common Files\Juniper Networks\JSCDT\JuniperCompMgr.exe.

For some reason (can someone explain why), this exe is running is Windows XP compatibility mode.