cancel
Showing results for 
Search instead for 
Did you mean: 

Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

Highlighted
New Contributor

Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

Hello,

I have tried to install Junos Pulse from a corporate site but

It starts downloading. Completes downloading.
Starts installing then displays "System error. Please sign in and retry. If the problem continues, contact system administrator." (mine is not responsive).
Spent a lot of time on forum and eventually disabled/enabled user access control options. No results. Of this step I have an install log.

I don't know how many times I tried and retried. At a certain point, I started getting following message:
Junos Pulse can only be installed on following Windows versions: XP SP3 / Vista SP2 or higher / Windows 7.
Can't understand why it displays this message since I have Windows 7 Ultimate.

I then downloaded msi installer "j-pulse-win-5.0r6.0-b48695-64bitinstaller" and lanched it
It starts installing then rollsback.

Any help appreciated
Thank you
Tags (1)
19 REPLIES 19
Highlighted
Contributor

Re: Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

Windows 7 Ultimate is a platform supported by the Pulse desktop client for Windows, so I suspect that the flavor of Windows you are using is not the issue... The cause of the problem must be something else.

Could you email a log bundle to:
pulse-universal-feedback@pulsesecure.net
?

If so, we'll take a look. This will be hard to diagnose without the full log bundle.
Highlighted
Contributor

Re: Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

Related to my previous post, the log files we need are:

C:\Users\Public\Juniper Networks\Logging\debuglog.log

and

C:\Program Files (x86)\Juniper Networks\Junos Pulse\*.log
Highlighted
Contributor

Re: Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

My last post was missing backslashes... Trying again:

The log files we need are:

C:\\Users\\Public\\Juniper Networks\\Logging\\debuglog.log

and

C:\\Program Files (x86)\\Juniper Networks\\Junos Pulse\\*.log
Occasional Contributor

Re: Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

I have seen occasionally after failed installs. Try the following:
1. Go to C:\Program Files\Common Files\Juniper Networks\JSCDT and right click on the JuniperCompMgr.exe file
2. Select Properties and switch to the Compatibility Tab.
Note: If the Compatibility mode settings are greyed out click on the Change settings for all users button.
3. Deselect the Run this program in compatibility mode check box and click on Appy. Click on OK to close the dialog.
Highlighted
New Contributor

Re: Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

Hello dcvers,

Also JB suggested to use your solution.
I have tried via corporate site and msi with option "Run this program in compatibility mode" checked and unchecked but outcome is negative in all instances.
I wonder if logs might be useful.
I have also recorded both sessions (web and msi) and (wonder whether this information might be useful for debugging) noticed that immediately before the abort/rollback of installation, the cursore moves to a Delete files window and clicks on Cancel button. (I have a capture but don't know how to post it here.)
Thank you in advance



Highlighted
Not applicable

Re: Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

I have exactly the same problem: Pulse secure does not install on a Windows 7 Ultimate 64bit system.
The installer starts and after copying some files it stops and rolls back.
There ist no logfile at all at C:\Users\Public\Juniper Networks\Logging !

I had a pulse secure from the same installer up and running on the same system. After a windows update a few days ago suddenly there was a problem with the network connection. I fixed it by rolling back the network card driver to the previous version, network connection was fine then. But pulse secure did not connect any more. So i deinstalled it, and now cannot reinstall it.

What to do?
Highlighted
Occasional Contributor

Re: Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

Hello,

just to say something for starting: Did you install the Juniper Installer Service (JIS)?

You could download the JIS under Maintenance -> System -> Installers
Highlighted
New Contributor

Re: Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

Hello,

Thank you for advice.
Please clarify where/how to reach Maintenance > Systems > Installers
Highlighted
New Contributor

Re: Issues installing Junos Pulse on Windows 7 Ultimate 64 bits

Any further hint?