JSAM not working with Java version 7

[john.tabili_]

Hi all,

I had problem with JSAM when I updated my Java. The JSAM will start but it will not create the temporary 'hosts' file.

These are the details:
Juniper SA2000 System Version: 6.5R4.1 (build 15977)
Browser: Internet Explorer 8 and 9
Java Version 6 Update 33

The problem occurred when I updated the Java to Version 7 Update 5 (released recently, July 2012). I had to revert to previous version of Java for it to work again.

Do I need to upgrade the SA software? If yes, what would be the upgrade paths?

As reminded by Juniper, SA 2000 can only support softwares under 7.2Rx (which means 7.1Rx and below), but I can't find any new release of the previous softwares released this July 2012 (after Java released version 7).

Thank you,
John

[jayLaiz_ · Accepted solution]

Hi John,

7.1r11 has been released which has the fix for this issue

You can go directly from 6.5rx to 7.1r11, remember to take a backup of user and system configs before upgrading

http://www.juniper.net/support/products/sa/7.1/

The release note information is as below

1. cs-jsam-enduser - JSAM is not able to modify hosts file when Java version 1.7.x is being used. (790767)

Please mark ythis as an accepted solution if this answers your query

Regards,

Jay

[john.tabili_]

Hi Jay,

Thank you. I got the same reply from Juniper Support.

7.1R11 was just released yesterday, good thing they include this on the fixes.

Cheers!

John