Juniper Net Connect can't connect

[IngoTaraske_]

Hi All,

I'm having a problem to connect since yesterday. The Gateway seems to be OK since I'm able to connect from a different machine.

This is what happens:

1) I am succesfully logging in via HTTP.

2) Net Connect comes up, trying to connect (Status: Connecting)

3) Net Connect is disconnected and asks to reconnect

My NetworkConnect.log shows this:

2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: Network Connect UI (dsNetworkConnect.exe)
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***:
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: Thu Jun/05/2008 12:31:31 WesteuropŠische Normalzeit
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: Build Version: 6, 0, 0, 12875
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: Product Version: 6, 0, 0, 12875
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: Operating System: Windows XP
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: Service Pack: Service Pack 3
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: Internet Explorer Version: 7.0.5730.13
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: User Name: Ingos
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: mfc42.dll: 6.02.4131.0
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: msvcrt.dll: 7.0.2600.5512 (xpsp.080413-2111)
2008/06/05 12:31:31.875 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: wininet.dll: 7.00.6000.16640 (vista_gdr.080213-1606)
2008/06/05 12:31:31.890 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: ws2_32.dll: 5.1.2600.5512 (xpsp.080413-0852)
2008/06/05 12:31:31.890 dsNetworkConnect: t173C "DebugId" '***' [Debug] ***: **************************************************************************************

I already uninstalled and reinstalled Net Connect, but still no connection

What else can I try?

Thanks,

Ingo

[Wyle_]

You can open a case with JTAC.

Message Edited by Wyle on 07-07-2008 04:32 PM

[MasterArtisan_]

My guess is something on the system like firewall or some hot fix from MS. The NC logs should contain more data. It appears that NC is exiting before it can log more info.

[mmauth_]

check for bonjour.exe or dnsresponder.exe service

[Mrkool_]

Well it all depeneds on what policies are setup on the IVE and what is the error code NC gives you when it DC. nc.app.windows.x?

if you have split tunneling disabled than bonjour or dnsresponder.exe will be a factor if not than the routes dont change and that will not be teh cuase here also if this was happening you should be getting the 23711 error message.

are you the only one who is not able to connect? have you tried from multiple machines with same results?