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Junos pulse can not connect to MAG2600

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Occasional Contributor

Junos pulse can not connect to MAG2600

Hi, all,

 

We have several users complain not being able to connecto to MAG2600 recently, client OS is Mac OSX, the symptom is that Junos pulse connects then disconnects immediately, I don't see any suspicious log on server side, client side debugging shows that server is sending fatal error to client. (MAG2600 is running 7.3R1, Junos pulse version is 3.1)

Seems that this is client side problem, because this problem does not happen to everybody. But users claimed that Junos pulse client was freshed uninstalled and installed, Anybody seeing this problem before?

 

Thanks,

Jian

 

00160,09 2012/11/15 12:09:39.041 3 root dsAccessService iveConnectionMethod p0086 t942B connInstance.cpp:1739 - 'iveConnectionMethod' IVE fatal error message length 39^M
00159,09 2012/11/15 12:09:39.042 2 root dsAccessService iveConnectionMethod p0086 t942B connInstance.cpp:1751 - 'iveConnectionMethod' received fatal error from IVE: 6^M
00172,09 2012/11/15 12:09:39.042 2 root dsAccessService iveConnectionMethod p0086 t942B connInstance.cpp:1753 - 'iveConnectionMethod' received IVE fatal error string: agentd error^M
00131,09 2012/11/15 12:09:39.042 1 root dsAccessService iftProvider p0086 t942B session.cpp:220 - 'IftTls' DSSSL_recv failed with error 54^M
00157,09 2012/11/15 12:09:39.042 3 root dsAccessService iveConnectionMethod p0086 t942B connInstance.cpp:1703 - 'iveConnectionMethod' Setting state to retry-connect^M
00173,09 2012/11/15 12:09:39.042 1 root dsAccessService iveConnectionMethod p0086 t942B connInstance.cpp:1384 - 'iveConnectionMethod' Error Connecting channel.  Stage 0 Error 9 0x9^M
00153,09 2012/11/15 12:09:39.042 3 root dsAccessService iveConnectionMethod p0086 t942B connInstance.cpp:2108 - 'iveConnectionMethod' Queuing schedule retry 9 0^M
00155,09 2012/11/15 12:09:39.042 3 root dsAccessService iftProvider p0086 t942B IftTlsClient.cpp:353 - 'iftProvider' IftTlsClient::io_thread_fn() exiting: err=0xe^M
00144,09 2012/11/15 12:09:39.042 3 root dsAccessService iftProvider p0086 t942B iftProvider.cpp:275 - 'iftProvider' iftProvider:Smiley TongueroviderThread exiting^M
00147,09 2012/11/15 12:09:39.042 3 root dsAccessService iveConnectionMethod p0086 t4E57 connInstance.cpp:2124 - 'iveConnectionMethod' Scheduling retry 9 0^M
00174,09 2012/11/15 12:09:39.042 3 root dsAccessService iveConnectionMethod p0086 t4E57 connInstance.cpp:1148 - 'iveConnectionMethod' Sending broadcast message sessionncAccessMethod^M
00133,09 2012/11/15 12:09:39.042 3 root dsAccessService iveConnectionMethod p0086 t4E57 ncDnsOSX.cpp:31 - 'ncAccessMethod' Restore DNS Hosts^M
00141,09 2012/11/15 12:09:39.043 3 root dsAccessService netmon p0086 t4E57 DSSystemConfiguration.mm:927 - 'DSSystemConfiguration' Restoring settings^M
00187,09 2012/11/15 12:09:39.043 3 adibble PulseTray Pulse p0164 tC07 JamConnectionModel.cpp:653 - 'JamUI' Notification of connection status update: '' (ive:fd7f4aba-3d2c-404c-aa63-b5c89f98927e)^M
00144,09 2012/11/15 12:09:39.043 3 adibble PulseTray Pulse p0164 tC07 JamConnectionModel.cpp:654 - 'JamUI'        Connection Status: Waiting to connect^M

2 REPLIES 2
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Valued Contributor

Re: Junos pulse can not connect to MAG2600

Hello Jiang,

 

The more useful information would be before this data.  Do you have a case open for this issue for me to review the logs?  If so, please provide the case number.

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Respected Contributor

Re: Junos pulse can not connect to MAG2600

What does your user access log show for these users at the time of failure?