Loss of remote control after several disconnects

[sdkeslar]

Has anyone here experienced loss of remote control of workstations over HTML5 after several drops of their interenet connection? Any ideas how to restore remote control without a reboot of the workstation?

Win10 / PS 9.0.3.64085

[[email protected]]

Remote machine should sign-out the user session after some idle amount of time, correct? Isn't that happening? Did you get any error while trying to reconnect to the remote workstation?

[sdkeslar]

This is happening when I'm actively working, so the connection isn't idling out. I believe we're set for 12 hours. After it happens a few times, when I reconnect, I lose the ability to control my remote workstation. Signing off and back on doesn't help. Hoping to find some other way to reset the remote workstation that rebooting it.

[[email protected]]

@sdkeslar Do you see the remote workstation contents or is it just a black screen? Same behavior from all the browsers? Are you mostly using IE to connect HTML5 sessions?

I can find these articles related to HTML5 issues:

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43888/?kA1f1000000kAoJ

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40246/?kA1j0000000fyT3