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Loss of remote control after several disconnects

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New Contributor

Loss of remote control after several disconnects

Has anyone here experienced loss of remote control of workstations over HTML5 after several drops of their interenet connection? Any ideas how to restore remote control without a reboot of the workstation?

Win10 / PS 9.0.3.64085

 

3 REPLIES 3
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Moderator

Re: Loss of remote control after several disconnects

Remote machine should sign-out the user session after some idle amount of time, correct? Isn't that happening? Did you get any error while trying to reconnect to the remote workstation?

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Loss of remote control after several disconnects

This is happening when I'm actively working, so the connection isn't idling out. I believe we're set for 12 hours. After it happens a few times, when I reconnect, I lose the ability to control my remote workstation. Signing off and back on doesn't help. Hoping to find some other way to reset the remote workstation that rebooting it.

 

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Moderator

Re: Loss of remote control after several disconnects

@sdkeslar Do you see the remote workstation contents or is it just a black screen? Same behavior from all the browsers? Are you mostly using IE to connect HTML5 sessions?

 

I can find these articles related to HTML5 issues:

 

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43888/?kA1f1000000kAoJ

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40246/?kA1j0000000fyT3

PCS Expert
Pulse Connect Secure Certified Expert