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Mac Catalina - 10.15.3 (19D76) - Pulse Secure 9.1.6 2223 - Tunnel not enabled

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Mac Catalina - 10.15.3 (19D76) - Pulse Secure 9.1.6 2223 - Tunnel not enabled

Hello Pulse Secure Community,

 

Pulse prompts "Connected" and Advanced Connection Details prompts "Tunnel not enabled".

 

Tried:

 

 

sudo launchctl load -w /Library/LaunchDaemons/net.pulsesecure.AccessService.plist

Did not work.

 

Got logs but can't attach to this message?

 

Help greatly appreciated.

 

Dirk

 

1 ACCEPTED SOLUTION

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Re: Mac Catalina - 10.15.3 (19D76) - Pulse Secure 9.1.6 2223 - Tunnel not enabled

@RetroFX "Tunnel not enabled" means the user role that is being assigned to you doesn't have VPN tunneling access feature enabled on the server side.

 

Please reach out to your VPN administrator for assistance. It might be a misconfiguration on the server side or access not permitted due to other reasons like compliance failure.

PCS Expert
Pulse Connect Secure Certified Expert

View solution in original post

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Re: Mac Catalina - 10.15.3 (19D76) - Pulse Secure 9.1.6 2223 - Tunnel not enabled

Hello and thank you for the post.

 

A bit more information is needed here.

1.  Are you connecting to a Pulse Connect Secure appliance?  Or Juniper SRX firewall?

2.  Do you know if your VPN administrator has setup VPN On Demand?

3.  How many connections are configured on the Pulse Client when you open the user interface?

 

Thanks

 

Craig Brauckmiller

Pulse Secure

 

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Moderator

Re: Mac Catalina - 10.15.3 (19D76) - Pulse Secure 9.1.6 2223 - Tunnel not enabled

@RetroFX "Tunnel not enabled" means the user role that is being assigned to you doesn't have VPN tunneling access feature enabled on the server side.

 

Please reach out to your VPN administrator for assistance. It might be a misconfiguration on the server side or access not permitted due to other reasons like compliance failure.

PCS Expert
Pulse Connect Secure Certified Expert

View solution in original post

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New Contributor

Re: Mac Catalina - 10.15.3 (19D76) - Pulse Secure 9.1.6 2223 - Tunnel not enabled

r@yElr3yThanks for the help - you were entirely correct - my role wasn't properly setup on the server.