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Mac OS X Catalina Client Problem

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New Contributor

Mac OS X Catalina Client Problem

Hi, 

 

I am having a problem starting a VPN Connection. After authenticating with the PulseConnectSecure Site in Safari, the page want's to start PulseApplicationLauncher.app, which opens after some seconds, but then the I got 'Detect an internal error.'

 

I got this in the logs from the ApplicationLauncher:

 

00159,09 2020/03/14 10:51:53.281 4 sven PulseApplication Pulse_secure_Application_Launcher p3719 t307 dsVerifyHelper.mm:20 - 'DSVerifyHelper::verifySignature()' Start
00157,09 2020/03/14 10:51:53.305 4 sven PulseApplication Pulse_secure_Application_Launcher p3719 t307 dsVerifyHelper.mm:24 - 'DSVerifyHelper::verifySignature()' End
00167,09 2020/03/14 10:51:53.306 3 sven PulseApplication Pulse_secure_Application_Launcher p3719 t307 dsSetupClientHelper.cpp:88 - 'DSSetupClientHelper::loadSetupDll()' ended
00200,09 2020/03/14 10:51:53.306 3 sven PulseApplication Pulse_secure_Application_Launcher p3719 t307 dsSetupClientHelper.cpp:130 - 'DSSetupClientHelper::invokeSetupDll()' load function: dsInvokeSetupClient2
00175,09 2020/03/14 10:52:23.386 3 sven PulseApplication Pulse_secure_Application_Launcher p3719 t307 dsSetupClientHelper.cpp:146 - 'DSSetupClientHelper::invokeSetupDll()' retCode=-4
00173,09 2020/03/14 10:52:23.386 3 sven PulseApplication Pulse_secure_Application_Launcher p3719 t307 dsSetupClientHelper.cpp:48 - 'DSSetupClientHelper::invoke()' ended, retCode=-4
00169,09 2020/03/14 10:52:23.386 1 sven PulseApplication Pulse_secure_Application_Launcher p3719 t307 applauncher.cpp:759 - 'Psal::AppLauncher' clientHelper.invoke() failed: -4
00176,09 2020/03/14 10:52:54.278 1 sven PulseApplication Pulse_secure_Application_Launcher p3719 t307 applauncher.cpp:663 - 'Psal::AppLauncher' Failed to communicate with setup client
00181,09 2020/03/14 10:52:54.304 3 sven PulseApplication Pulse_secure_Application_Launcher p3719 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

 

The Pulse Secure Client 5.3.7 is installed, an I also see a configured VPN connection.

I am running Mac OSX 10.15.3.

 

Is there any way to see, why the Launcher cannot communicate the Client? Are some special settings in Privacy&Security missing?

 

An other solution would be a complete reinstall, but how do I remove Pulse Secure correctly and complete from my Mac?

 

Thanks for any help!

 

Sven

3 REPLIES 3
Highlighted
Occasional Contributor

Re: Mac OS X Catalina Client Problem

Cant comment on why it errors out however are you able to directly launch the Pulse client and connect? This will bypass the issue of Safari browser trying to start the Pulse client and get you connected while you troubleshoot the orignal isssue. 

 

stay safe

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New Contributor

Re: Mac OS X Catalina Client Problem

When I click connect in the Pulse Secure Connect application, Safari is launched and tries to authenticate, which will start the Application Launcher and that does not work. So unfortunatly, no that does not work.

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Moderator

Re: Mac OS X Catalina Client Problem

Please upgrade the VPN client 9.1R4 version, check with your VPN provider for upgrade file.

PCS Expert
Pulse Connect Secure Certified Expert