I partly agree.
"X is free open source software" is far fetched and potentially applies to everything you buy. Linux is free but many paying solutions use Linux to provide some service.
Concerning PSA and Guacamole, essentially you pay to get a nice integration, a GUI and whatnot. This is asking customers to pay again in order to get what finally? Would this "Advanced" license provide 4k resolution or anything else that people have asked for in the past? Or is this trying to get cash back from the fallout of the sloppy Guacamole integration that resulted in bad security incidents? Or did they underestimate the success of their solution and now want to cash that in?
Initially, we bought PSA because we wanted an "official" VPN gateway providing a HTML5 RDP client combined with cya (cover your a**): this replaced a self-managed Guacamole install including reverse proxy etc. If it gets hacked, you're done. If PSA gets hacked and you're up-to-date you can blame someone else. The game is always the same.
If it weren't for Covid, we wouldn't have renewed this year. Now it's clear, next year we're going back to solution #1 (or another vendor).
Bye.
