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Missing graphics on administrator sign-in page

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Occasional Contributor

Missing graphics on administrator sign-in page

Hello,

 

I have a quite minor issue.  One one of my PCS appliances, the administrator sign-in page doesn't display correctly.  Specificlaly, the Pulse Secure logo, the "user" icon and the "lock" icon are missing.   This only happens on the "New UI" and it's the case with the default or a custom sign-in page.

 

Has anyone seen this before?

 

Thanks,

- Steve

 

4 REPLIES 4
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Moderator

Re: Missing graphics on administrator sign-in page

Can you please send a me screenshot of that page as a PM?

PCS Expert
Pulse Connect Secure Certified Expert
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Moderator

Re: Missing graphics on administrator sign-in page

Hi Steve,


Thank you for sending the screenshot.

 

Same being observed on all the browsers and do you see any HTTP error messages when capturing the admin login loading using browser's developer tools?

 

Did you try to restart the server or restart the services and check?

 

What is the VPN server version?

 

Any luck on creating a new sign-in page (Authentication >> Signing in >> sign-in page >> New page) and mapping it to the admin page under the sign-in policies?

 

Thank you,
Ray.

 

 

 

PCS Expert
Pulse Connect Secure Certified Expert
Highlighted
Occasional Contributor

Re: Missing graphics on administrator sign-in page

Hi Ray,

 

The PSC version is 8.3, and yes, I've seen it across different browsers.  As I said, it's a very minor issue, and I really wanted to see if anyone else had seen it or knew of the cause.  

 

Best regards,

- Steve

Highlighted
Moderator

Re: Missing graphics on administrator sign-in page

I haven't seen this behavior before, any luck on carrying out the other things which I've mentioned?
PCS Expert
Pulse Connect Secure Certified Expert