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Mojave 10.14.5 and Pulse Secure 9.0.4 : Can't even add a connection

New Contributor

Mojave 10.14.5 and Pulse Secure 9.0.4 : Can't even add a connection

Installed 9.0.4 from scratch, no error during install.

When I try to add a connection (not even connecting), get the error message "Failed to connect to the Pulse Secure service."

 

On the logs I find:

 

00200,09 2019/05/31 19:49:39.326 0 root dsAccessService dsAccessService p2177 t307 dsMacLogserviceApiLib.cpp:419 - '***' **************************************************************************************
00132,09 2019/05/31 19:49:39.326 0 root dsAccessService dsAccessService p2177 t307 dsMacLogserviceApiLib.cpp:420 - '***'     Access Service
00115,09 2019/05/31 19:49:39.326 0 root dsAccessService dsAccessService p2177 t307 dsMacLogserviceApiLib.cpp:421 - '***'  
00147,09 2019/05/31 19:49:39.326 0 root dsAccessService dsAccessService p2177 t307 dsMacLogserviceApiLib.cpp:422 - '***'     Fri May/31/2019 19:49:39 CEST
00136,09 2019/05/31 19:49:39.326 0 root dsAccessService dsAccessService p2177 t307 dsMacLogserviceApiLib.cpp:423 - '***'     Build Version:   0
00136,09 2019/05/31 19:49:39.326 0 root dsAccessService dsAccessService p2177 t307 dsMacLogserviceApiLib.cpp:424 - '***'     Product Version: 2
00149,09 2019/05/31 19:49:39.326 0 root dsAccessService dsAccessService p2177 t307 dsMacLogserviceApiLib.cpp:425 - '***'     Operating System: Darwin 18.6.0
00133,09 2019/05/31 19:49:39.326 0 root dsAccessService dsAccessService p2177 t307 dsMacLogserviceApiLib.cpp:426 - '***'     User Name: root
00200,09 2019/05/31 19:49:39.326 0 root dsAccessService dsAccessService p2177 t307 dsMacLogserviceApiLib.cpp:427 - '***' **************************************************************************************
00186,09 2019/05/31 19:49:39.326 3 root dsAccessService dsAccessService p2177 t307 service.mm:86 - 'AccessService' CmdLine: /Applications/Pulse Secure.app/Contents/Plugins/JUNS/dsAccessService 
00132,09 2019/05/31 19:49:39.326 3 root dsAccessService dsAccessService p2177 t307 service.mm:122 - 'AccessService' initializing service...
00132,09 2019/05/31 19:49:39.326 3 root dsAccessService dsAccessService p2177 t307 service.mm:148 - 'AccessService' initializing service...
00137,09 2019/05/31 19:49:39.327 1 root dsAccessService dsAccessService p2177 t307 accessService.cpp:590 - 'AccessService' no plugins configured
00149,09 2019/05/31 19:49:39.394 1 root dsAccessService dsAccessService p2177 t2703 accessService.cpp:221 - 'AccessService' plugin jamUIPlugin not installed
00183,09 2019/05/31 19:49:39.394 1 ricardo.pereira PulseTray Pulse p2119 t307 accessServiceApi.mm:110 - 'AccessServiceProxy' createInstance of plugin jamUIPlugin failed with error 0xe00103e8
00144,09 2019/05/31 19:49:39.442 3 ricardo.pereira PulseTray Pulse p2119 t307 DialogManager.cpp:196 - 'JamUI' No plugin interface available - rc = 1000
00152,09 2019/05/31 19:49:39.453 1 root dsAccessService dsAccessService p2177 t2607 accessService.cpp:221 - 'AccessService' plugin UiModelService not installed
00186,09 2019/05/31 19:49:39.453 1 ricardo.pereira PulseTray Pulse p2119 t307 accessServiceApi.mm:110 - 'AccessServiceProxy' createInstance of plugin UiModelService failed with error 0xe00103e8
00179,09 2019/05/31 19:49:39.505 3 ricardo.pereira PulseTray Pulse p2119 t307 JamConnectionModel.cpp:291 - 'JamUI' Connection to UIModelService plugin failed - service may not be running
00149,09 2019/05/31 19:49:40.502 1 root dsAccessService dsAccessService p2177 t270B accessService.cpp:221 - 'AccessService' plugin jamUIPlugin not installed
00183,09 2019/05/31 19:49:40.503 1 ricardo.pereira PulseTray Pulse p2119 t307 accessServiceApi.mm:110 - 'AccessServiceProxy' createInstance of plugin jamUIPlugin failed with error 0xe00103e8
00144,09 2019/05/31 19:49:40.524 3 ricardo.pereira PulseTray Pulse p2119 t307 DialogManager.cpp:196 - 'JamUI' No plugin interface available - rc = 1000
00152,09 2019/05/31 19:49:40.547 1 root dsAccessService dsAccessService p2177 t1E13 accessService.cpp:221 - 'AccessService' plugin UiModelService not installed
00186,09 2019/05/31 19:49:40.548 1 ricardo.pereira PulseTray Pulse p2119 t307 accessServiceApi.mm:110 - 'AccessServiceProxy' createInstance of plugin UiModelService failed with error 0xe00103e8
00179,09 2019/05/31 19:49:40.598 3 ricardo.pereira PulseTray Pulse p2119 t307 JamConnectionModel.cpp:291 - 'JamUI' Connection to UIModelService plugin failed - service may not be running
00149,09 2019/05/31 19:49:41.533 1 root dsAccessService dsAccessService p2177 t1E1B accessService.cpp:221 - 'AccessService' plugin jamUIPlugin not installed
00183,09 2019/05/31 19:49:41.533 1 ricardo.pereira PulseTray Pulse p2119 t307 accessServiceApi.mm:110 - 'AccessServiceProxy' createInstance of plugin jamUIPlugin failed with error 0xe00103e8
00144,09 2019/05/31 19:49:41.580 3 ricardo.pereira PulseTray Pulse p2119 t307 DialogManager.cpp:196 - 'JamUI' No plugin interface available - rc = 1000
00152,09 2019/05/31 19:49:41.661 1 root dsAccessService dsAccessService p2177 t2C17 accessService.cpp:221 - 'AccessService' plugin UiModelService not installed
00186,09 2019/05/31 19:49:41.661 1 ricardo.pereira PulseTray Pulse p2119 t307 accessServiceApi.mm:110 - 'AccessServiceProxy' createInstance of plugin UiModelService failed with error 0xe00103e8
00179,09 2019/05/31 19:49:41.709 3 ricardo.pereira PulseTray Pulse p2119 t307 JamConnectionModel.cpp:291 - 'JamUI' Connection to UIModelService plugin failed - service may not be running
00149,09 2019/05/31 19:49:42.614 1 root dsAccessService dsAccessService p2177 t5317 accessService.cpp:221 - 'AccessService' plugin jamUIPlugin not installed
00183,09 2019/05/31 19:49:42.614 1 ricardo.pereira PulseTray Pulse p2119 t307 accessServiceApi.mm:110 - 'AccessServiceProxy' createInstance of plugin jamUIPlugin failed with error 0xe00103e8
00144,09 2019/05/31 19:49:42.640 3 ricardo.pereira PulseTray Pulse p2119 t307 DialogManager.cpp:196 - 'JamUI' No plugin interface available - rc = 1000
00152,09 2019

How can I get PulseSecure working ?

5 REPLIES 5
Moderator

Re: Mojave 10.14.5 and Pulse Secure 9.0.4 : Can't even add a connection

were you able to accept the kext warning to allow the driver to load? if not, can you stop/exit Pulse and launch it again and go to System Preferences>Security & Privacy>General and see if it is up?
New Contributor

Re: Mojave 10.14.5 and Pulse Secure 9.0.4 : Can't even add a connection

Nothing like that was prompted during the setup nor is there any mention of it in Security & Privacy >General :-(

 

New Contributor

Re: Mojave 10.14.5 and Pulse Secure 9.0.4 : Can't even add a connection

Also notice that the behavior is always the same with 5.2, 5.3, 9.0r3 and 9.0r4...

Highlighted
New Contributor

Re: Mojave 10.14.5 and Pulse Secure 9.0.4 : Can't even add a connection

Sorry to keep posting, but this is really frustrating: could it be something related to https://eclecticlight.co/2019/05/13/mojave-10-14-5-changes-kernel-extension-security/ ?

Moderator

Re: Mojave 10.14.5 and Pulse Secure 9.0.4 : Can't even add a connection

that could be something related for the 5.3 and 9.0 client versions, yes; however, we do not have a kext in the 5.2 release. if you have not yet had a chance to do so, i would recommend working with our support team for further investigation so we can get our development team involved to try and determine why the driver is consistently failing to load on your system.