NC Troubleshooting

[kenlars_]

I seem to remember that someone on this community mentioned a recent Network Connect troubleshooting document from Juniper. Can anyone confirm, and give me a reference if so? Thanks -

Ken

[AndyC_]

Hi,

They can be found here

http://www.juniper.net/techpubs/software/ive/guides/

There are a number of guides. The one you are after is

http://www.juniper.net/techpubs/software/ive/guides/howtos/How_To_Host_Checker_Trouble_Shooting.pdf

Regards

Andy

[kenlars_]

Andy -

Thanks.

I was hoping that there was something more current than 2005! Since these come out only when a feature is new and never seem to get updated, they seem more like marketing launch documentation than real support tools. I've got to believe that Juniper has learned something in the last 3 years about NC troubleshooting from which their customers could benefit.

Ken

[AndyC_]

There is a more up to date error guide.

http://www.juniper.net/techpubs/software/ive/6.x/errormsgs/6.3-NC_WSAM_ErrMsgs.pdf

[Automate_ · Accepted solution]

Try this:

http://kb.pulsesecure.net/kb/documents/public/resolution_path/NC_Resolution_Path_FlowchartView.htm

(it's the 3rd hit on "network connect troubleshooting" at http://kb.pulsesecure.net )

This is a 'living' document which we keep updated on a continual basis.

Cheers,

-Keith 

Message Edited by KB_Fan on 10-12-2008 07:50 PM