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Network Connect Frequent Disconnect

jjena
Not applicable

Network Connect Frequent Disconnect

I have a SA6500 running with 7.1R7. User is complaining that it's disconnecting the session very frequently and reconnecting. This is hapenning in peak hours like 8 AM to 9 AM.

When I see logs it says.
2/3/2017 8:11:35 US-RP-SSLVPN01 [76.183.221.142] hbhat(US-Realm)[US-Role] Key Exchange number 100 occured for user with NCIP 172.26.15.186
2/3/2017 8:23:35 US-RP-SSLVPN01 [76.183.221.142] hbhat(US-Realm)[US-Role] Key Exchange number 101 occured for user with NCIP 172.26.15.186
2/3/2017 8:35:35 US-RP-SSLVPN01 [76.183.221.142] hbhat(US-Realm)[US-Role] Key Exchange number 102 occured for user with NCIP 172.26.15.186
2/3/2017 8:47:35 US-RP-SSLVPN01 [76.183.221.142] hbhat(US-Realm)[US-Role] Key Exchange number 103 occured for user with NCIP 172.26.15.186
2/3/2017 8:59:35 US-RP-SSLVPN01 [76.183.221.142] hbhat(US-Realm)[US-Role] Key Exchange number 104 occured for user with NCIP 172.26.15.186


Network connect ESP life time is set to 20 min.

Any suggestion what is causing issue
1 REPLY 1
zanyterp
Moderator

Re: Network Connect Frequent Disconnect

What is your maximum session length?
What is the error on the user-side?
What is the error on the user access log and/or events log?