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Network Connect Time out Issues

MulberrySt_
Not applicable

Network Connect Time out Issues

Running 7.0R6 using Network Connect. Users are timing out at random times. I have the idle timeout set for 90 minutes but they timeout after 1 minute, 5 minutes 10 min. etc. I have noticed that this is happening with Winodws 7 clients using I.E. 8.

Any help is appreciated.

Thanks

1 REPLY 1
AJA_
Frequent Contributor

Re: Network Connect Time out Issues

Windows 7 has got many new features added on like the below:


From the command prompt:


- netsh int tcp show global

The above command will show us the below:

TCP Global Parameters


Receive-Side Scaling State : enabled
Chimney Offload State : enabled
NetDMA State : enabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : enabled
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled


How to disable the above?


Command: The following commands helped me disable the below:


- netsh interface tcp set global chimney=disabled
- netsh interface tcp set global offload=disabled
- netsh interface tcp set global rss=disabled


After executing the above commands, please reboot your Windows 7 machine. When the machine comes up, please type the same "show command" : netsh int tcp show global

You would see the below:

TCP Global Parameters
Receive-Side Scaling State : disabled
Chimney Offload State : disabled
NetDMA State : enabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : disabled
Add-On Congestion Control Provider: none
ECN Capability : disabled
RFC 1323 Timestamps : disabled


If the above helps you resolve the problem, then the issue clearly system side and not with Network Connect. If the above doesn't help, please contact the JTAC for further assistance.

Some of the additional fields you can check are:

- Try disabling "Dynamic Policy Evaluation" on the SA.

- Check if the users are roaming and if they are, try to "enable roaming session" under Role > Session options.

Hope the above helps.