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Network Connect for Mac OSX looses connection / disconnects in 5 seconds

Prakash Manglana
New Contributor

Network Connect for Mac OSX looses connection / disconnects in 5 seconds

The SSL client will disconnect after 6 seconds with the message "Your computer's routing table has changed"

I have tried the following so far

1. disabled bonjour (http://support.apple.com/kb/HT3789)

2. reinstall network connect (using ./uninstall_nc.sh at usr/local/juniper/6.5.0/install/ and deleting all files includingin Application/Network Connect.app)

3. happens in both wifi, ethernet at different locations (tried home & work)

4. don't remember installing anything recently, perhaps the usual apple software updates

OS details

System Version: Mac OS X 10.6.7 (10J869)

Kernel Version: Darwin 10.7.0

Boot Volume: Macintosh HD

Boot Mode: Normal

Secure Virtual Memory: Enabled

64-bit Kernel and Extensions: No

Time since boot: 47 minutes

Network connect version 6.5.0

the log from the session is attached...any help you can provide is appreciated.

3 REPLIES 3
zanyterp_
Respected Contributor

Re: Network Connect for Mac OSX loses connection / disconnects in 5 seconds

The issue is another application is changing your route table; very highly unlikely to be bonjour-related (on the Mac; Windows, yes).

Are you able to change to an option that allows route changes (this will be the easiest, most efficient solution)? Do you have any other VPN software installed? What AV software, if any, are you using?

Prakash Manglana
New Contributor

Re: Network Connect for Mac OSX loses connection / disconnects in 5 seconds

Thanks for you reply. I don't have any antivirus.

- I uninstalled a number of apps including xcode/dev tools just in case.

- I also stopped a number of services. I am now attaching the current processes if you could take a look and see anything unusual....then i can turn it off as well.

- I don't have any other VPN installed besides the VPN that comes with Mac osx

- I am connecting to a government network and while I can ask them to change the security policy (monitor routing table changes) its unlikely they will do it.

thanks for your help

zanyterp_
Respected Contributor

Re: Network Connect for Mac OSX loses connection / disconnects in 5 seconds


@Prakash Manglanathan wrote:

Thanks for you reply. I don't have any antivirus.

- I don't have any other VPN installed besides the VPN that comes with Mac osx


Thank you for the update.

Do you have this VPN running as you are connected to the other network via Network Connect? There does not appear to be anything in the processes that would trigger this (that I am aware of)...and unfortunately, I haven't seen this happen on the Mac (yet) without an AV, other VPN connection active, or the Cisco Clean Agent installed.