Network Connect needs to be installed every time a user logs in, even though it is already installed

[Ronin_]

Some of our users (not all) are prompted to install Network Connect every time they start a new SSL VPN session, even though the software was previously installed on their system. Once the install is complete everything works as it should, but it is a little annoying (and strange) that they have to go through these steps every time.

Has anyone else encountered this problem? Any ideas on how to stop this from happening? Thanks!

[Makak_]

Hi,

In User Roles -> <role> -> Network Connect

There is Auto-Uninstall Network Connect option. Maybe it is enabled for some roles?

Best Regards

Mateusz

[Ronin_]

Thanks for the reply.

No, the Auto-Uninstall Network Connect option is not enabled.

[kenlars_]

After they complete a session, is Netrwork Connect still installed on their machines? Any chance there are multiple IVEs running different releases of code?

Ken

[Ronin_]

Yes, Network Connect is still installed after they complete their session. We only have one IVE, so no chance of that happening.

[ruc_]

How do you start network connect? Do you sign in using a browser and then either manually or auto start NC? Or do the users start it from a desktop shortcut for NC client? And what version of SSL VPN OS do you see this issue on?

[srigelsford_]

Try the Auto-Upgrade option.

Sam.

JNCIS-FWV JNCIS-SSL CCSA

[monolog99_]

We had a similar problem, turned out to be permissions on the users PC's. Have you tried it with an admin account to see if the problem goes away ? Might need the Juniper Installer Service loading onto the PC. Hope this helps.

[FrankD_]

This same issue is happening to me as well. It started after a Java Update. Before that everything worked as it should.

[Ronin_]

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@ruc wrote:
How do you start network connect? Do you sign in using a browser and then either manually or auto start NC? Or do the users start it from a desktop shortcut for NC client? And what version of SSL VPN OS do you see this issue on?

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Sign in is through a browser and NC launches automatically. We are running the latest version of the OS.