New antivirus- now Pulse secure won't connect

[amypod]

Hi there, I have Bitdefender 2018 as an antivirus. Recently downloaded and now Pulse secure will not connect- it says it has Compliance issues- connection has failed.
Eventually it does connect- but if my internet connection drops- pulse secure drops and then it takes ages to connect again. Please assist!

[zanyterp]

Is it possible to add Pulse Secure as an exception to the client so it does not get analyzed/blocked?

[amypod]

I would love to try- would you know how I could try and do this? Excuse my ignorance- I am in accounting not computers...

[zanyterp]

Unfortunately, I do not; I apologize.
I will check to see if I can find a demo version of the software or instructions to test this; in the meantime, I would recommend contacting your IT team to ask them if this can be done and/or contact our support team for further investigation