cancel
Showing results for 
Search instead for 
Did you mean: 

No internet access when Pulse Secure: Connected

zanyterp
Moderator

Re: No internet access when Pulse Secure: Connected

@BigDaddy68, in addition to what @fsociety recommended, can you confirm if you are using host checker (along with crowdstrike or zscaler)?
does any access work?
r@yElr3y
Moderator

Re: No internet access when Pulse Secure: Connected

@BigDaddy68 Intel AX201/AX200/9560/9260 160 Mhz is known to cause issues, please follow the manual workaround (Method :2 - Manual) mentioned in KB43833 to resolve this issue - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43833/?kA1f1000000fz7V

 

PCS Expert
Pulse Connect Secure Certified Expert
raphf87
New Contributor

Re: No internet access when Pulse Secure: Connected

Hi, We are still seeing this issue across multiple PC's even after upgrading to 9.1r11.  We are running crowdstrike falcon as well. 

zanyterp
Moderator

Re: No internet access when Pulse Secure: Connected

thank you, @raphf87
when you see the lack of connectivity, are you able to quit/exit pulse and then experience restored connectivity (both with & without pulse connected)?
raphf87
New Contributor

Re: No internet access when Pulse Secure: Connected

Hi @zanyterp ,

 

This only happens when the VPN session is established.  If we disconnect the VPN session, connectivity is resotred.  We can leave the app running.

We do have split tunneling enabled. 

zanyterp
Moderator

Re: No internet access when Pulse Secure: Connected

thank you.
have you disabled ipv6 on the system to see if that makes a difference?
yutsi
Occasional Contributor

Re: No internet access when Pulse Secure: Connected

hello,

 

please check, if the dns settings on the wifi card has changed, after the tunnel has connected.

 

if so, please do split tunnel with ip adresses and not fqdns configured...

 

hope this helps..

 

regards,