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No internet access when Pulse Secure: Connected

Occasional Visitor

No internet access when Pulse Secure: Connected

Hi guys

 

Hope you can help. I have a Macbook Pro 16inch 2019 version but I'm using virtual box windows 10 to run my vpn connection for various reasons.

 

When I'm connecting to my vpn pulse secure says "connected" and it looks fine in the "Pulse Secure" app. The problem is that pulse secure shuts down the internet connection for some reason. 

Holding the pointer over the network icon it says:

 

Network

No internet access

 

Unidentified network

No internet access

 

Everything worked fine on my older mac with virtual box but on this mac it refuses to work. I've tried to disable "Juniper Network Service" on my network adapter and the virtual one but does'nt help.

 

Any help to fix this would be greatly appreciated.

 

Br,

Conny

5 REPLIES 5
Moderator

Re: No internet access when Pulse Secure: Connected

Right click on the VPN connection and select "Advanced connection details" to see if you're getting any Bytes In, based on the behavior, I believe it's a full tunnel which would send all the traffic through the VPN tunnel, now do you see any packets are being sent to the VPN tunnel IP when you capture the traffic on the tunnel interface using Wireshark?

PCS Expert
Pulse Connect Secure Certified Expert
New Contributor

Re: No internet access when Pulse Secure: Connected

I have the same problem, if it was getting bytes in. And i got no bytes in. Is there a fix?

New Contributor

Re: No internet access when Pulse Secure: Connected

I have the same problem. I looked to see if i got any bytes in. But no, i got no bytes coming in.

Moderator

Re: No internet access when Pulse Secure: Connected

@Loperioth If you're not seeing increments in bytes-in however bytes-out keeps increasing, then probably it's caused due to the return traffic is not redirected to VPN or VPN might be blocking access due to misconfigured ACL.


Was it working before? is the issue persistent or intermittent? We would need to check with the VPN admin team for capturing the traffic using TCP Dump to see if we are passing and return traffic being sent to VPN.

PCS Expert
Pulse Connect Secure Certified Expert
Occasional Visitor

Re: No internet access when Pulse Secure: Connected

I have the same issue, but working on a corporate controlled laptop leaves me little choices in rectifying. I get the same results on two different WiFi networks and hotspot.  Only difference is hotspot does not give me the "No Internet" status.  In all cases, the connection initiates but drops in about a minute. Zeros bytes in, bytes out continues to build until connection terminates.  It worked in early December and now I'm trying to isolate what changed on my machine.