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Norton 22.7.0.76

Occasional Contributor

Norton 22.7.0.76

Starting around June 27th we started getting reports from users of Norton 360 users that they could not log into the VPN. They're all have version 22.7.0.76. It appears that this version is not being detected as a supported AV product by Host Checker. We're on ESAP 2.9.2.
We've had a handfull of reports so far.

Is anyone else seeing this issue? If so, what ESAP are you using?
Thanks!
Tags (1)
4 REPLIES 4
Pulser

Re: Norton 22.7.0.76

Hello,

It is a known issue, currently it is not supported. We have filed tickets to OPSWAT in regards to this NORTON version. There are other people encountering the same issue as well.

Thanks
Occasional Contributor

Re: Norton 22.7.0.76

I was able to successfully roll users back to 22.6.0.142 until the issue is resolved.

Here is a Norton post showing the download links for the various versions of 22.7.0.76:
[url]https://community.norton.com/en/forums/227-download-links[/url]

You can reverse engineer these to the correct version of 22.6.0.142 by changing the URLs, for example:
http://buy-download.norton.com/downloads/2015/22.7/N360/US/N360-ESD-22.7.0.76-EN.exe
becomes
http://buy-download.norton.com/downloads/2015/22.6/N360/US/N360-ESD-22.6.0.142-EN.exe

I recommend using the Norton Uninstall tool to wipe all traces of the software before installing the older version. After installing 22.6, there is a setting that prevents the software from automatically upgrading back to 22.7.

In terms of other options, just yesterday some of our users with McAfee are unable to get in, and we advised them to switch to the free version of Avira until we get the McAfee issue resolved.
Occasional Contributor

Re: Norton 22.7.0.76

Thanks for the info. We're a little leery of asking people to roll back a version. The update that proke detection coencided with the Symantec AV product vulnerability. Rolling people back may be exposing them to that issue.

Anyone from PulseSecure have an ETA on the next ESAP?
Pulser

Re: Norton 22.7.0.76

Hello,

The ESAP 2.9.6 version is out and available for download at My.pulsesecure.net

Release notes:
https://www.pulsesecure.net/download/techpubs/current/754/pulse-connect-secure/esap/2.9.x/ps-esap-2.9.6-releasenotes.pdf


Upload the package on the appliance at the following location:

# Authentication-->>End-Point Security-->>Host Checker
# Scroll down and click on choose file, under "Manage Endpoint Security Assessment Plug-In Versions".
# Check "Set as active after upload" and click on Upload.

Thanks