Norton Security 7.2.0 on MAC OS X 10.x

[TLCMD]

We recently went live with Pulse Secure and although our windows users are fine the other 70% of our workforce are Mac users. Pulse secure is not accepting Norton Security 7.2.0 at all. It is prompting for Mac firewall to be enabled on the various Mac OSX versions and prompting for Norton real time protection to be enabled. I have about 25 Mac users all running Norton security all unable to use Pulse Secure. Real Time protection isn't an option for Norton.

We also have issues with those running other Mac AV's such as the latest ESET and F-Secure that are not detected. We use symantec enterprise endpoint (12.1.6) on site and have home use license that work's on the Mac. I am doing this for those users that need to get on. But it is a lot of additional work to uninstall and then reinstall an AV for those users which are not currently able to get on.
As this version of Norton Security has been out since July, how long is reasonable amount of time to wait for an update?

Also why can't I see this listed as an issue anywhere is there a list of supported and unsupported av and firewalls I should be looking at. Pulse and Opswat both list Norton Security 7.x as supported.

Our pulse secure appliance is upto date running 8.2R5.0 and ESAP version 3.0.2

Thanks in advanced,
Aaron

[TLCMD]

This also appears to be the case for variants of Norton Security 7.1.0

[TLCMD]

Wow, I suspected a response by now. Has anyone got any advice, stuff we could try? I'll check and see if our maintenance agreement covers any support.
Has no one else had or experiencing these issues?

Regards,
Aaron

[lynchnigel]

"It is prompting for Mac firewall to be enabled on the various Mac OSX versions and prompting for Norton real time protection to be enabled"

have you checked end point checking - host checking options ?

[zanyterp]

Unfortunately, the only items we are aware of should be fixed in ESAP 3.0.2 // 2.9.8

Are you using 8.2R5 of the Pulse client?
I would recommend opening a case with support so that we can start working with OPSWAT on finding out what is happening.
The supported product list with the ESAP version should be used to determine what is supported
As far as how long to wait for new updates? It, unfortunately, varies for all products and versions of all products.

[TLCMD]

So it seems I have misunderstood some of the host checker AV settings. If I uncheck both the optional options Norton is fine. If I have either of the optional options checked Norton is not fine. I am going to have a look at other products to see if I can replicate this issue with something other then Norton.
I have tested with Avast which is on the virus definitions list but not the scan list and that is fine.

When I refer to Norton I am only referring to Norton Security. Other Norton products are fine and Symantec products are fine also.

But what it does mean is that either this statement with the optional settings is incorrect or the optional settings are not behaving as they should.
"The following check is supported by these Antivirus products. For any other products, this check will be ignored."

Anyone shed any light on this or offer any words of wisdom.

Regards,
Aaron

[zanyterp]

It looks like you may have found something we haven't seen yet regarding Host Checker.
If you have not already done so, please open a ticket with support