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Norton Security Suite

bbickett_
New Contributor

Norton Security Suite

We have several users who, through Comcast, have received copies of Norton Security Suite Software version 3.8.0.41. I however am having problems getting the Host Checker to recognize this software. The latest ESAP 1.5.9 also does not have this listed as an accepted Virus Protection Software. Any ideas when this may be available, or if it works under a different Criteria Type (Ex. Norton 360 3.x)?

6 REPLIES 6
cbarcellos_
Regular Contributor

Re: Norton Security Suite

bbickett,

Since this is a new AV product there is no support for it yet. Juniper is working to resolve the issue. I'm following up to find out which future ESAP version will have this support.

I'll post the version number here once I have more information.

rdit_
Regular Contributor

Re: Norton Security Suite

you could work around that by adding custom hostchecker policies. e.g. like that:

  • create a rule for the service that norton runs via: Endpoint Security -> HC -> Policy -> "Add custom rule: Process"

by that you ensure, that the process is running and active on the users machine

  • create multiple rules for different files via: Endpoint Security -> HC -> Policy -> "Add custom rule: File"

this helps you to check for various files the Norton Security Suite Software version 3.8.0.41 installs. so you could check if the norton software is installed, by looking for those files on the clientmachine.

you could also try to find the antivirus definition-file(s) and check with the "File modified less than: xx days ago"-Option when the last update of the definitions was performed! like: "if the file wasnt touched for 20 days, its not up2date and gets denied". so you would almost have the functionality of the normal antivirus check. (you have to be sure that the definition-file is not getting touch by any other application though ;-) )

you could also add registry keys or whatever, so hopefully this helps. if yes, please kudo me Smiley Very Happy

br

bbickett_
New Contributor

Re: Norton Security Suite

For the time being I have created this Custom Process rule to look for ccSvcHst.exe. This will be a temporary workaround until it is officially supported in an ESAP

chaminda_
Occasional Contributor

Re: Norton Security Suite

This issue will be fixed in ESAP 1.5.10. The exact date of the ESAP release is not fixed yet but will mostly make it by April 16th.

karthikaravind_
Not applicable

Re: Norton Security Suite

Hi thv,

 

Support for this was added in ESAP 1.6.0

Upgrade ESAP to 2.5.1 (the latest) and if still fails, please open up a JTAC case.

 

thv_
Not applicable

Re: Norton Security Suite

I cannot believe its 2014 and the issue with Comcast Norton Security Suite is still not resolved since 2010