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Not able to connect pulse with home wifi

Nishika
New Contributor

Not able to connect pulse with home wifi

I am trying to connect pulse with home wifi and is stuck at the same point connecting for long . Is there any workaround for this issue ? I am trying to connect pulse with wifi and it is stuck in connecting .. . With mobile hotspot it is working fine . Please let me know if anyone has any idea where the problem persist . In the wifi side or pulse side . 

13 REPLIES 13
r@yElr3y
Moderator

Re: Not able to connect pulse with home wifi

@Nishika Are you able to access the VPN server from the browser? however, not able to connect from the Pulse Client?

PCS Expert
Pulse Connect Secure Certified Expert
vzamboni
New Contributor

Re: Not able to connect pulse with home wifi

Same problem here. I'm able to connect to VPN with mobile hotspot but not with Home WiFi. Any Solution?

r@yElr3y
Moderator

Re: Not able to connect pulse with home wifi

@vzamboni Not able to access the VPN only through pulse client? what about using web browser?

PCS Expert
Pulse Connect Secure Certified Expert
vzamboni
New Contributor

Re: Not able to connect pulse with home wifi

I can login with the pulse secure app every time.

 

With my home connection all FQDN I try to open with my browser return DNS error. If I open directly an IP address I succeed .

 

With a mobile hotspot I'm able to open every link, both with FQDN and IP address directly.

 

It might be an issue with my home connection but I'm not able to figure out what to search for.

 

r@yElr3y
Moderator

Re: Not able to connect pulse with home wifi

@vzamboni What DNS server is being used by your home Wifi connection?

Can you please try after setting any public servers like 8.8.8.8 or 1.1.1.1?

PCS Expert
Pulse Connect Secure Certified Expert
vzamboni
New Contributor

Re: Not able to connect pulse with home wifi

I use Google DNS for my laptop, regardless which connection I use.

r@yElr3y
Moderator

Re: Not able to connect pulse with home wifi

@vzamboni Can you capture the traffic using wireshark see if we're receiving DNS error from Google DNS?

PCS Expert
Pulse Connect Secure Certified Expert
kita
Regular Contributor

Re: Not able to connect pulse with home wifi

This sounds like the FQDN restore problem which has been reported to Pulse Secure.

 

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44429/

 

You'll want to check your DNS setting remaing the Tunnel DNS or not.

Manas-kashyap
New Contributor

Re: Not able to connect pulse with home wifi

I am facing the same issue with my system , i can connect via Hotspot and when i try to connect via wifi , its not connecting . 
Kindly help me to resolve it please as my work is pending due to this.