Not receiving email from Pulse Secure Case Center

[tnguyendoit]

I've already notified Pulse Secure support folks.

I opened a case 00449355 today for something else.  I noticed that we did NOT receive via EMAIL any Case Comments which Pulse Secure support engineers put in the Case Center for that particular case, even though when the Pulse support engineer emailed us directly, we'd get it just fine.

Not only that, none of the email addresses we put in the CC list actually received any of those Case Comments either.

Something is seriously broken there.

[Frostie]

Same here. I complained about that in almost any cases I opened, but without success. Very annoying, expecially when you expect an invitation to an online session and the supporter is posting the link as a comment to the case. I always have to log in to the case center and check every case manually whether there are any comments from the supporter or not. Don´t know what the  "Full eMail update" option when opening a case is for. It never worked for me. Very unprofessional.

[zanyterp]

thank you for letting us know it is not working as we expect; i apologize that this has happened
i will check with our team on it as well

[Frostie]

And it happened again.

I opened a case and got a notification about someone dispatched the case to the TAC Team. 

Wow....first time I got a notification. But then, when someone of the TAC Team added a comment, I again got no notification.

[odlguosh]

Same issue. I tried several times, but to no avail

I can not rise the service ticket because I don't have the product serial number. Who can help me solve the problem?

[zanyterp]

i have a case open with IT to investigate this
@odlguosh: please PM me your contact info and issue description and i can open a case for you

[odlguosh]

Thank you very much @zanyterp, I have already solved my issue.