OSX 10.11.5 failed to setup a VPN connection with error 1205 Pulse 5.2.5 (897) OSX 10.11.5

[kirill1978]

Hello!

I am on Macbook Air 2013 OSX 10.11.5, Pulse 5.2.5 (897). Pulse if failing to establish a VPN connection with Error 1205 (usually after getting out of sleep mode). OSX restart fixes this issue.

Could you please help to resolve this issue?


debuglog.log ====================================================================
sh-3.2# tail -n 100 /var/log/Pulse\ Secure/Logging/debuglog.log
00232,09 2016/11/27 12:51:25.406 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:722 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00119,09 2016/11/27 12:51:25.406 3 kboyko PulseTray Pulse p10448 t1607 PromptWindows.mm:1072 - 'JamUI' setStatusType is same 0
00204,09 2016/11/27 12:51:25.411 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: '' (userdata:a5bbcb3d32224732b1a103d8bf8e0295)
00201,09 2016/11/27 12:51:25.413 3 kboyko PulseTray Pulse p10448 t1607 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: '' (userdata:a5bbcb3d32224732b1a103d8bf8e0295)
00142,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF dsTMService.cpp:13 - 'DSTMService' DSTMService:STMService() started
00125,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF dsTMService.cpp:31 - 'DSTMService' onInit(): started
00123,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF dsTMService.cpp:35 - 'DSTMService' onInit(): ended
00147,09 2016/11/27 12:51:25.465 3 root dsAccessService dsAccessService p0059 tABAF accessService.cpp:412 - 'AccessService' notify plugin TMService loaded
00171,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF clientbinding.h:51 - 'C_PluginClientBinding' C_PluginClientBinding::C_PluginClientBinding() called
00123,09 2016/11/27 12:51:25.465 1 root dsAccessService dsTMService p0059 tABAF private.cpp:249 - 'FI' ipfw rule number conflict 1
00163,09 2016/11/27 12:51:25.465 1 root dsAccessService dsTMService p0059 tABAF tunnel2.cpp:108 - 'TM' Initialize(): ERROR: Initialize enforcementFilter failed 0xe0000001
00123,09 2016/11/27 12:51:25.465 1 root dsAccessService dsTMService p0059 tABAF private.cpp:249 - 'FI' ipfw rule number conflict 1
00163,09 2016/11/27 12:51:25.465 1 root dsAccessService dsTMService p0059 tABAF tunnel2.cpp:108 - 'TM' Initialize(): ERROR: Initialize enforcementFilter failed 0xe0000001
00158,09 2016/11/27 12:51:25.465 1 root dsAccessService iveConnectionMethod p0059 tABAF ncAdapter.cpp:199 - 'ncAccessMethod' CreateTransportTunnel failed: 0xe0000001
00161,09 2016/11/27 12:51:25.465 1 root dsAccessService iveConnectionMethod p0059 tABAF ncSession.cpp:130 - 'ncAccessMethod' failed to initialize I_Ncdapter: 0xe0000001
00150,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF clientbinding.h:56 - 'C_PluginClientBinding' ~C_PluginClientBinding(): called
00143,09 2016/11/27 12:51:25.465 1 root dsAccessService iveConnectionMethod p0059 tABAF ncAccessMethod.cpp:690 - 'ncAccessMethod' recvIke setup failed
00185,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 tABAF ncAccessMethod.cpp:837 - 'ncAccessMethod' sendConnectionStatus: state:5, stage:1, iErr:105, iErrorNum:0.
00161,09 2016/11/27 12:51:25.465 2 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1017 - 'iveConnectionMethod' received access method error 5 105
00157,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:2009 - 'iveConnectionMethod' Setting state to retry-connect
00194,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1145 - 'iveConnectionMethod' Disconnecting due to fatal error 105. Waiting for the user to retry
00184,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00173,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 accessMethod.cpp:149 - 'iveConnectionMethod' Sending method connection failed ncAccessMethod
00137,09 2016/11/27 12:51:25.465 1 root dsAccessService UiModel p0059 tABAF StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00166,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 ncAccessMethod.cpp:460 - 'ncAccessMethod' onConnectionFail, no tunnel setting up yet.
00185,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 ncAccessMethod.cpp:837 - 'ncAccessMethod' sendConnectionStatus: state:4, stage:3, iErr:100, iErrorNum:0.
00155,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 accessMethod.cpp:151 - 'iveConnectionMethod' Send method connection failed
00158,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 accessMethod.cpp:161 - 'iveConnectionMethod' Destroying method ncAccessMethod
00153,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 ncAccessMethod.cpp:88 - 'ncAccessMethod' ncAccessMethod::~ncAccessMethod
00142,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 accessMethod.cpp:164 - 'iveConnectionMethod' Method destroyed
00191,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 2
00187,09 2016/11/27 12:51:25.466 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00136,09 2016/11/27 12:51:25.466 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: Failed
00184,09 2016/11/27 12:51:25.467 3 kboyko PulseTray Pulse p10448 t1607 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00133,09 2016/11/27 12:51:25.467 3 kboyko PulseTray Pulse p10448 t1607 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: Failed
00178,09 2016/11/27 12:51:25.476 2 root dsAccessService iveConnectionMethod p0059 t2033 connInstance.cpp:1919 - 'iveConnectionMethod' Received message in state 3 (not connected). Eating
00219,09 2016/11/27 12:51:28.537 3 root dsAccessService ConnectionManager p0059 t7707 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00283,09 2016/11/27 12:51:28.538 3 root dsAccessService ConnectionManager p0059 t7707 ConnectionEntry.cpp:927 - 'ConnectionManager' onManualConnectStateChange(ive:a5bbcb3d32224732b1a103d8bf8e0295), manual: 0, connect: 0/0, disconnect: 1/1, machineSuspended: 0, context: 1, state kStateError
00200,09 2016/11/27 12:51:28.538 3 root dsAccessService ConnectionManager p0059 t7707 ConnectionEntry.cpp:573 - 'ConnectionManager' disconnecting ive:a5bbcb3d32224732b1a103d8bf8e0295, reason: user start/stop
00161,09 2016/11/27 12:51:28.538 3 root dsAccessService iveConnectionMethod p0059 t7707 connInstance.cpp:550 - 'iveConnectionMethod' iveConnectionInstance:isconnect()
00148,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 t7707 connInstance.cpp:565 - 'iveConnectionMethod' Logging off connection
00137,09 2016/11/27 12:51:28.539 1 root dsAccessService UiModel p0059 t7707 StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00184,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00168,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:900 - 'iveConnectionMethod' cleanupUriList: delete uri list attributes
00184,09 2016/11/27 12:51:28.542 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2016/11/27 12:51:28.542 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2016/11/27 12:51:28.542 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00149,09 2016/11/27 12:51:28.542 1 root dsAccessService iftProvider p0059 t2033 IftTlsClient.cpp:292 - 'iftProvider' i/o thread wait returned with error 0x4
00146,09 2016/11/27 12:51:28.542 3 root dsAccessService iftProvider p0059 t2033 IftTlsClient.cpp:371 - 'iftProvider' IftTlsClient::run() exiting: err=0x4
00144,09 2016/11/27 12:51:28.543 3 root dsAccessService iftProvider p0059 t2033 iftProvider.cpp:317 - 'iftProvider' iftProvider:roviderThread exiting
00129,09 2016/11/27 12:51:28.543 3 root dsAccessService iftProvider p0059 tADFB iftProvider.cpp:120 - 'iftProvider' Deleted IFT Provider
00175,09 2016/11/27 12:51:28.543 3 root dsAccessService iveConnectionMethod p0059 tADFB accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00184,09 2016/11/27 12:51:28.543 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2016/11/27 12:51:28.543 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2016/11/27 12:51:28.543 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00205,09 2016/11/27 12:51:28.551 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: 'Auchan' (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00187,09 2016/11/27 12:51:28.556 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00143,09 2016/11/27 12:51:28.556 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: Disconnecting

[zanyterp]

Are other systems showing the same behavior?
What is the error message on the user access log on the server?
If you stop Pulse (PulseTray>Exit) and then launch it again, does the connection work?
I would recommend opening a case with support for further investigation