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OSX 10.11.5 failed to setup a VPN connection with error 1205 Pulse 5.2.5 (897) OSX 10.11.5

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OSX 10.11.5 failed to setup a VPN connection with error 1205 Pulse 5.2.5 (897) OSX 10.11.5


Hello!

I am on Macbook Air 2013 OSX 10.11.5, Pulse 5.2.5 (897). Pulse if failing to establish a VPN connection with Error 1205 (usually after getting out of sleep mode). OSX restart fixes this issue.

Could you please help to resolve this issue?


debuglog.log ====================================================================
sh-3.2# tail -n 100 /var/log/Pulse\ Secure/Logging/debuglog.log
00232,09 2016/11/27 12:51:25.406 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:722 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00119,09 2016/11/27 12:51:25.406 3 kboyko PulseTray Pulse p10448 t1607 PromptWindows.mm:1072 - 'JamUI' setStatusType is same 0
00204,09 2016/11/27 12:51:25.411 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: '' (userdata:a5bbcb3d32224732b1a103d8bf8e0295)
00201,09 2016/11/27 12:51:25.413 3 kboyko PulseTray Pulse p10448 t1607 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: '' (userdata:a5bbcb3d32224732b1a103d8bf8e0295)
00142,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF dsTMService.cpp:13 - 'DSTMService' DSTMService:Smiley Very HappySTMService() started
00125,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF dsTMService.cpp:31 - 'DSTMService' onInit(): started
00123,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF dsTMService.cpp:35 - 'DSTMService' onInit(): ended
00147,09 2016/11/27 12:51:25.465 3 root dsAccessService dsAccessService p0059 tABAF accessService.cpp:412 - 'AccessService' notify plugin TMService loaded
00171,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF clientbinding.h:51 - 'C_PluginClientBinding' C_PluginClientBinding::C_PluginClientBinding() called
00123,09 2016/11/27 12:51:25.465 1 root dsAccessService dsTMService p0059 tABAF private.cpp:249 - 'FI' ipfw rule number conflict 1
00163,09 2016/11/27 12:51:25.465 1 root dsAccessService dsTMService p0059 tABAF tunnel2.cpp:108 - 'TM' Initialize(): ERROR: Initialize enforcementFilter failed 0xe0000001
00123,09 2016/11/27 12:51:25.465 1 root dsAccessService dsTMService p0059 tABAF private.cpp:249 - 'FI' ipfw rule number conflict 1
00163,09 2016/11/27 12:51:25.465 1 root dsAccessService dsTMService p0059 tABAF tunnel2.cpp:108 - 'TM' Initialize(): ERROR: Initialize enforcementFilter failed 0xe0000001
00158,09 2016/11/27 12:51:25.465 1 root dsAccessService iveConnectionMethod p0059 tABAF ncAdapter.cpp:199 - 'ncAccessMethod' CreateTransportTunnel failed: 0xe0000001
00161,09 2016/11/27 12:51:25.465 1 root dsAccessService iveConnectionMethod p0059 tABAF ncSession.cpp:130 - 'ncAccessMethod' failed to initialize I_Ncdapter: 0xe0000001
00150,09 2016/11/27 12:51:25.465 3 root dsAccessService dsTMService p0059 tABAF clientbinding.h:56 - 'C_PluginClientBinding' ~C_PluginClientBinding(): called
00143,09 2016/11/27 12:51:25.465 1 root dsAccessService iveConnectionMethod p0059 tABAF ncAccessMethod.cpp:690 - 'ncAccessMethod' recvIke setup failed
00185,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 tABAF ncAccessMethod.cpp:837 - 'ncAccessMethod' sendConnectionStatus: state:5, stage:1, iErr:105, iErrorNum:0.
00161,09 2016/11/27 12:51:25.465 2 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1017 - 'iveConnectionMethod' received access method error 5 105
00157,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:2009 - 'iveConnectionMethod' Setting state to retry-connect
00194,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1145 - 'iveConnectionMethod' Disconnecting due to fatal error 105. Waiting for the user to retry
00184,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00173,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 accessMethod.cpp:149 - 'iveConnectionMethod' Sending method connection failed ncAccessMethod
00137,09 2016/11/27 12:51:25.465 1 root dsAccessService UiModel p0059 tABAF StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00166,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 ncAccessMethod.cpp:460 - 'ncAccessMethod' onConnectionFail, no tunnel setting up yet.
00185,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 ncAccessMethod.cpp:837 - 'ncAccessMethod' sendConnectionStatus: state:4, stage:3, iErr:100, iErrorNum:0.
00155,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 accessMethod.cpp:151 - 'iveConnectionMethod' Send method connection failed
00158,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 accessMethod.cpp:161 - 'iveConnectionMethod' Destroying method ncAccessMethod
00153,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 ncAccessMethod.cpp:88 - 'ncAccessMethod' ncAccessMethod::~ncAccessMethod
00142,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 accessMethod.cpp:164 - 'iveConnectionMethod' Method destroyed
00191,09 2016/11/27 12:51:25.465 3 root dsAccessService iveConnectionMethod p0059 t5307 connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 2
00187,09 2016/11/27 12:51:25.466 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00136,09 2016/11/27 12:51:25.466 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: Failed
00184,09 2016/11/27 12:51:25.467 3 kboyko PulseTray Pulse p10448 t1607 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00133,09 2016/11/27 12:51:25.467 3 kboyko PulseTray Pulse p10448 t1607 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: Failed
00178,09 2016/11/27 12:51:25.476 2 root dsAccessService iveConnectionMethod p0059 t2033 connInstance.cpp:1919 - 'iveConnectionMethod' Received message in state 3 (not connected). Eating
00219,09 2016/11/27 12:51:28.537 3 root dsAccessService ConnectionManager p0059 t7707 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00283,09 2016/11/27 12:51:28.538 3 root dsAccessService ConnectionManager p0059 t7707 ConnectionEntry.cpp:927 - 'ConnectionManager' onManualConnectStateChange(ive:a5bbcb3d32224732b1a103d8bf8e0295), manual: 0, connect: 0/0, disconnect: 1/1, machineSuspended: 0, context: 1, state kStateError
00200,09 2016/11/27 12:51:28.538 3 root dsAccessService ConnectionManager p0059 t7707 ConnectionEntry.cpp:573 - 'ConnectionManager' disconnecting ive:a5bbcb3d32224732b1a103d8bf8e0295, reason: user start/stop
00161,09 2016/11/27 12:51:28.538 3 root dsAccessService iveConnectionMethod p0059 t7707 connInstance.cpp:550 - 'iveConnectionMethod' iveConnectionInstance:Smiley Very Happyisconnect()
00148,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 t7707 connInstance.cpp:565 - 'iveConnectionMethod' Logging off connection
00137,09 2016/11/27 12:51:28.539 1 root dsAccessService UiModel p0059 t7707 StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00184,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00168,09 2016/11/27 12:51:28.539 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:900 - 'iveConnectionMethod' cleanupUriList: delete uri list attributes
00184,09 2016/11/27 12:51:28.542 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2016/11/27 12:51:28.542 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2016/11/27 12:51:28.542 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00149,09 2016/11/27 12:51:28.542 1 root dsAccessService iftProvider p0059 t2033 IftTlsClient.cpp:292 - 'iftProvider' i/o thread wait returned with error 0x4
00146,09 2016/11/27 12:51:28.542 3 root dsAccessService iftProvider p0059 t2033 IftTlsClient.cpp:371 - 'iftProvider' IftTlsClient::run() exiting: err=0x4
00144,09 2016/11/27 12:51:28.543 3 root dsAccessService iftProvider p0059 t2033 iftProvider.cpp:317 - 'iftProvider' iftProvider:Smiley TongueroviderThread exiting
00129,09 2016/11/27 12:51:28.543 3 root dsAccessService iftProvider p0059 tADFB iftProvider.cpp:120 - 'iftProvider' Deleted IFT Provider
00175,09 2016/11/27 12:51:28.543 3 root dsAccessService iveConnectionMethod p0059 tADFB accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00184,09 2016/11/27 12:51:28.543 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2016/11/27 12:51:28.543 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2016/11/27 12:51:28.543 3 root dsAccessService iveConnectionMethod p0059 tADFB connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00205,09 2016/11/27 12:51:28.551 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: 'Auchan' (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00187,09 2016/11/27 12:51:28.556 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:a5bbcb3d32224732b1a103d8bf8e0295)
00143,09 2016/11/27 12:51:28.556 3 kboyko Pulse_Secure Pulse p10446 t1607 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: Disconnecting
1 REPLY 1
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Re: OSX 10.11.5 failed to setup a VPN connection with error 1205 Pulse 5.2.5 (897) OSX 10.11.5

Are other systems showing the same behavior?
What is the error message on the user access log on the server?
If you stop Pulse (PulseTray>Exit) and then launch it again, does the connection work?
I would recommend opening a case with support for further investigation