OSX El Capitan not routing to internal VPN private address
I'm not able to resolve a private DNS when connected to VPN. When I ping the IP directly -- a coworker sent me the ip address -- it times out. A traceroute fails beyond my local gateway.
I see this knowledgebase article: https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB16327
It mentions adjusting the dns server priority and mentions the following path: "These options are found under Users > Resource Policies > Network Connect (Pre 7.2)/ VPN Tunneling (7.2 and above) > Connection Profiles > [Profile_name]."
What does this path refer to? I have no Users dropdown menu in my client, and digging through the menus shows nothing similar.