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OTP not accepted

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OTP not accepted

Hello,

We are currently running  a PSA 3000 with the version 9.1R4.

We have a few customers who have problems with their OTP.

The first OTP code isn't accepted but the second one is. Sometimes they have also to wait like 30 seconds to get the OTP accepted.

I checked the time and date settings , everything OK.

I also increased the idle time to 120 seconds.

 

In the Logs is marked, that the login failed because the user has used a token which already has been used.

 

Anyone an idea?

 

Thanks in advance!