Open file issue with SA6500 v6.2R2-1 and IE 6 SP2 (v6.0.2900.2180)

[NDCool_]

Dear All,

I have critical issue here with SA6500 v6.2R2-1.
Our customer have web application (HTTP) that allowed user to download Ms.Excel files.
When users download and save the file over SSL-VPN, there has no problem. But when user download and immediately open the file used
their spreadsheet applications (example Ms.Excel) they got error message.
But when user directly download and immediately open the file without using SSL-VPN there has no problem.

error message capture :

There is investigation i have been tested :

- User using Windows XPSP2, Internet Explorer 6 SP2 (v6.0.2900.2180) and Ms.Excel 2003 FAILED to open that file.
- User using Windows XPSP2, Internet Explorer 6 SP2 (v6.0.2900.2180) and Ms.Excel 2007 FAILED to open that file.
- User using Windows XPSP2, Firefox and Ms.Excel 2003 SUCCESSFUL to open that file.
- User using Windows XPSP2, Internet Explorer 7 and Ms.Excel 2003 SUCCESSFUL to open that file.
- User using Windows XPSP3, Internet Explorer 6 SP3 (v6.0.2900.5512) and Ms.Excel SUCCESSFUL to open that file.
- User using Windows XPSP3, Internet Explorer 7 and Ms.Excel 2007 SUCCESSFUL to open that file.
- User using Windows XPSP3, Firefox and Ms.Excel 2007 SUCCESSFUL to open that file.
- User using Ubuntu 8.10, Opera 9x and Open Office 2.4 SUCCESSFUL to open that file.

So the conclusion from my investigation are the only problem when user using IE6 SP2 (v6.0.2900.2180).

And my question are :

- are this came from SA because of the compatibility issue ?
- if yes, how to fix this ?

i very appreciate if any one can help me as soon as possible


regards,

ND

[ruc_ · Accepted solution]

If you are using a web access mechanism for this application then try adding a caching policy for this resource with action=unchanged under Resource Policies > Web > Caching. If the file is not cached then certain applications may not be able to render the file.

Reference: http://kb.pulsesecure.net/KB2695

[NDCool_]

Hi Ruc,

thanks for reply my question.

the caching policy will work for all browser or for IE6 SP2 (v6.0.2900.2180) and below only ??

becouse the others browser successful to download and open the file.

12.57 PM, note : hi Ruc, after i change the cahce policy to action=Unchanged user can download and open the file immediately.

Thanks for your assist.

rgds,

ND

Message Edited by NDCool on 01-29-2009 12:59 PM