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PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

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Occasional Visitor

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

I've also got the same issue. I think a pertient log entry is here (bold line):

 

00157,09 2020/09/16 20:24:46.927 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 DSSSLSock.cpp:1977 - 'dsssl' Cert hash is not SHA256. len=32
00189,09 2020/09/16 20:24:46.927 5 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 http_connection.cpp:546 - 'http_connection' Returning DSHTTP_COMPLETE from state_ssl_connect
00187,09 2020/09/16 20:24:46.937 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 dsclient.cpp:1042 - 'dsclient' an error 0 occurred while contacting server.resp code = 500
00221,09 2020/09/16 20:24:46.938 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 applauncher.cpp:258 - 'Psal::AppLauncher' queryJavaAppLaunchParams failed to parse redirected server applet page parameters.
00201,09 2020/09/16 20:24:46.938 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 applauncher.cpp:672 - 'Psal::AppLauncher' Failed to get parameters to invoke Pulse Secure Java Launcher.
00183,09 2020/09/16 20:24:49.369 3 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

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Moderator

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

@johncwelch Please open a support ticket with us to debug this further.

PCS Expert
Pulse Connect Secure Certified Expert
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New Member

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

Was this issue resolved?  Same issue inside our organization.

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New Member

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

Same Problem with MacOS Catalina 10.15.7

 

Is there an solution yet?

 

Here is my log:

 

00208,09 2020/10/12 11:03:07.491 1 xxx PulseApplication Pulse_secure_Application_Launcher p10376 t307 applauncher.cpp:598 - 'Psal::AppLauncher' Failed to parse parameters to invoke Pulse Secure Java Launcher.
00188,09 2020/10/12 11:03:22.734 3 xxx PulseApplication Pulse_secure_Application_Launcher p10376 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

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Moderator

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

@dannenbs Please provide the complete log for review, You can upload them to any fileshare and DM me the download link.

 

Do you psalautoupgrade.params file being present under the ~/Library/Application Support/Pulse Secure directory?

PCS Expert
Pulse Connect Secure Certified Expert
New Member

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

same here, on macOS Catalina 10.15.7 (19H2)

also i didnt find the logs in the path mentioned:

 

>> cat ~/Library/Logs/PulseLauncherlog.log 
cat: /Users/dave/Library/Logs/PulseLauncherlog.log: No such file or directory
 
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Moderator

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

All, if you haven't already done so, please try the Pulse Client 9.1R8.2 release.  

 

There was a fix for PSAL (Pulse Secure Application Launher) on MacOS.

PRS-389976   Setup client unable to invoke PSAL on MAC machines

 

If this is a diffrenetn issue, please open a support case with us.

 

Thank you

 

Craig Brauckmiller

Global Escalation Manager

Pulse Secure

 

 

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Moderator

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

@dave_001 Logfile name would be PulseApplicationLauncher.Log and path is ~/Library/Logs.

 

 

 

PCS Expert
Pulse Connect Secure Certified Expert
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Moderator

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

All, what version of Java is installed on these Macs?  We've seen cases with the 261 and later build of Java.  The issue is not seen on the 251 build.  (Java 8 Update 251).

 

We have a bug open internally, but for now...we would suggest testing with the 251 build of Java.

 

Thanks

 

Craig

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New Member

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

Hey Craig,

I downgraded Java on my mac to Java 8 Update 251 and I still see the same error.

 

Let me know if u need to see the log.

 

 

 


@cbrauckmiller wrote:

All, what version of Java is installed on these Macs?  We've seen cases with the 261 and later build of Java.  The issue is not seen on the 251 build.  (Java 8 Update 251).

 

We have a bug open internally, but for now...we would suggest testing with the 251 build of Java.

 

Thanks

 

Craig