PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

[johncwelch]

I've also got the same issue. I think a pertient log entry is here (bold line):

00157,09 2020/09/16 20:24:46.927 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 DSSSLSock.cpp:1977 - 'dsssl' Cert hash is not SHA256. len=32
00189,09 2020/09/16 20:24:46.927 5 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 http_connection.cpp:546 - 'http_connection' Returning DSHTTP_COMPLETE from state_ssl_connect
00187,09 2020/09/16 20:24:46.937 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 dsclient.cpp:1042 - 'dsclient' an error 0 occurred while contacting server.resp code = 500
00221,09 2020/09/16 20:24:46.938 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 applauncher.cpp:258 - 'Psal::AppLauncher' queryJavaAppLaunchParams failed to parse redirected server applet page parameters.
00201,09 2020/09/16 20:24:46.938 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 applauncher.cpp:672 - 'Psal::AppLauncher' Failed to get parameters to invoke Pulse Secure Java Launcher.
00183,09 2020/09/16 20:24:49.369 3 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

[[email protected]]

@johncwelch Please open a support ticket with us to debug this further.

[sclevan]

Was this issue resolved?  Same issue inside our organization.

[dannenbs]

Same Problem with MacOS Catalina 10.15.7

Is there an solution yet?

Here is my log:

00208,09 2020/10/12 11:03:07.491 1 xxx PulseApplication Pulse_secure_Application_Launcher p10376 t307 applauncher.cpp:598 - 'Psal::AppLauncher' Failed to parse parameters to invoke Pulse Secure Java Launcher.
00188,09 2020/10/12 11:03:22.734 3 xxx PulseApplication Pulse_secure_Application_Launcher p10376 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

[[email protected]]

@dannenbs Please provide the complete log for review, You can upload them to any fileshare and DM me the download link.

Do you psalautoupgrade.params file being present under the ~/Library/Application Support/Pulse Secure directory?

[dave_001]

same here, on macOS Catalina 10.15.7 (19H2)

also i didnt find the logs in the path mentioned:

>> cat ~/Library/Logs/PulseLauncherlog.log 
cat: /Users/dave/Library/Logs/PulseLauncherlog.log: No such file or directory

[cbrauckmiller]

All, if you haven't already done so, please try the Pulse Client 9.1R8.2 release.  

There was a fix for PSAL (Pulse Secure Application Launher) on MacOS.

PRS-389976   Setup client unable to invoke PSAL on MAC machines

If this is a diffrenetn issue, please open a support case with us.

Thank you

Craig Brauckmiller

Global Escalation Manager

Pulse Secure

[[email protected]]

@dave_001 Logfile name would be PulseApplicationLauncher.Log and path is ~/Library/Logs.

[cbrauckmiller]

All, what version of Java is installed on these Macs?  We've seen cases with the 261 and later build of Java.  The issue is not seen on the 251 build.  (Java 8 Update 251).

We have a bug open internally, but for now...we would suggest testing with the 251 build of Java.

Thanks

Craig

[kamranraza110]

Hey Craig,

I downgraded Java on my mac to Java 8 Update 251 and I still see the same error.

Let me know if u need to see the log.

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@cbrauckmiller wrote:

All, what version of Java is installed on these Macs?  We've seen cases with the 261 and later build of Java.  The issue is not seen on the 251 build.  (Java 8 Update 251).

We have a bug open internally, but for now...we would suggest testing with the 251 build of Java.

Thanks

Craig

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