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PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

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Occasional Visitor

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

I've also got the same issue. I think a pertient log entry is here (bold line):

 

00157,09 2020/09/16 20:24:46.927 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 DSSSLSock.cpp:1977 - 'dsssl' Cert hash is not SHA256. len=32
00189,09 2020/09/16 20:24:46.927 5 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 http_connection.cpp:546 - 'http_connection' Returning DSHTTP_COMPLETE from state_ssl_connect
00187,09 2020/09/16 20:24:46.937 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 dsclient.cpp:1042 - 'dsclient' an error 0 occurred while contacting server.resp code = 500
00221,09 2020/09/16 20:24:46.938 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 applauncher.cpp:258 - 'Psal::AppLauncher' queryJavaAppLaunchParams failed to parse redirected server applet page parameters.
00201,09 2020/09/16 20:24:46.938 1 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 applauncher.cpp:672 - 'Psal::AppLauncher' Failed to get parameters to invoke Pulse Secure Java Launcher.
00183,09 2020/09/16 20:24:49.369 3 jwelch PulseApplication Pulse_secure_Application_Launcher p5609 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

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Moderator

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

@johncwelch Please open a support ticket with us to debug this further.

PCS Expert
Pulse Connect Secure Certified Expert
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New Member

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

Was this issue resolved?  Same issue inside our organization.

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New Member

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

Same Problem with MacOS Catalina 10.15.7

 

Is there an solution yet?

 

Here is my log:

 

00208,09 2020/10/12 11:03:07.491 1 xxx PulseApplication Pulse_secure_Application_Launcher p10376 t307 applauncher.cpp:598 - 'Psal::AppLauncher' Failed to parse parameters to invoke Pulse Secure Java Launcher.
00188,09 2020/10/12 11:03:22.734 3 xxx PulseApplication Pulse_secure_Application_Launcher p10376 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

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Moderator

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

@dannenbs Please provide the complete log for review, You can upload them to any fileshare and DM me the download link.

 

Do you psalautoupgrade.params file being present under the ~/Library/Application Support/Pulse Secure directory?

PCS Expert
Pulse Connect Secure Certified Expert
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New Member

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

same here, on macOS Catalina 10.15.7 (19H2)

also i didnt find the logs in the path mentioned:

 

>> cat ~/Library/Logs/PulseLauncherlog.log 
cat: /Users/dave/Library/Logs/PulseLauncherlog.log: No such file or directory
 
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Moderator

Re: PSAL failed to Launch Java Applet MacOS Catalina 10.15.4

All, if you haven't already done so, please try the Pulse Client 9.1R8.2 release.  

 

There was a fix for PSAL (Pulse Secure Application Launher) on MacOS.

PRS-389976   Setup client unable to invoke PSAL on MAC machines

 

If this is a diffrenetn issue, please open a support case with us.

 

Thank you

 

Craig Brauckmiller

Global Escalation Manager

Pulse Secure