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Please install correct JRE version - correct version installed

VJames
Occasional Visitor

Please install correct JRE version - correct version installed

Error message: Pulse Secure Application Launcher failed to load Java. Please install correct JRE version.

Correct version is installed.

Can anyone help? I'm not tech savvy at all, simplest solutions or instructions would be much appreciated. Thanks

 

 

5 REPLIES 5
rbnjms
New Contributor

Re: Please install correct JRE version - correct version installed

I have the same problem but nobody has been able to help yet.

rbnjms
New Contributor

Re: Please install correct JRE version - correct version installed

I get this error in the log file:

 

00297,09 2021/08/30 15:30:14.148 3 rbn PulseApplication Pulse_secure_Application_Launcher p2565 t103 applauncher.cpp:654 - 'Psal::AppLauncher' DownloadApplets() downloaded file /Users/rbn/Library/Application Support/Pulse Secure/applets/dana-cached/webapplets/vc0/rewritten/applet_10000/lib/jwtwebJ2.jar
00247,09 2021/08/30 15:30:14.149 1 rbn PulseApplication Pulse_secure_Application_Launcher p2565 tB113 osxapplauncher.mm:535 - 'Psal::AppLauncher' dlopen failed for path /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib


@VJames wrote:

Error message: Pulse Secure Application Launcher failed to load Java. Please install correct JRE version.

Correct version is installed.

Can anyone help? I'm not tech savvy at all, simplest solutions or instructions would be much appreciated. Thanks

 

 




r@yElr3y
Moderator

Re: Please install correct JRE version - correct version installed

@rbnjms @VJames Based on the error logs, I presume you're using M1 MacBooks.

If yes, then you can download any one of the below JDK packages, install, execute the below commands and check the behavior.

 

Open JDK: https://github.com/microsoft/openjdk-aarch64/releases/tag/jdk-16.0.2-ga

 

After download macOS arm64 these commands were executed:

sudo rm -rf "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib"
sudo ln -s "/Library/Java/JavaVirtualMachines/microsoft-16.jdk/Contents/Home/lib/libjli.dylib" "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib"

 

Zulu: https://www.azul.com/downloads/?package=jdk

 

After download macOS arm64 these commands were executed:

sudo rm -rf "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib"
sudo ln -s "/Library/Java/JavaVirtualMachines/zulu-17.jdk/Contents/Home/lib/libjli.dylib" "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib"
PCS Expert
Pulse Connect Secure Certified Expert
ewrwerrj
Member

Re: Please install correct JRE version - correct version installed

Hello, I've tried installing almost every latest version of Java, including the 2 suggested in the previous answer. Every install was after a clean uninstall of the previous tried version.

It seems I am stuck in one of two possible situations:

- Please install the correct JRE version

or

- Could not launch java applets, restart browser and retry

 

Everything was working fine with my m1 macbook, then on first/second week of September it suddenly started giving these errors.

 

Is there any other possible solutions to try?

 

I have a 11.5.2 Big Sur Apple m1

 

Thank you

r@yElr3y
Moderator

Re: Please install correct JRE version - correct version installed

@ewrwerrj Are you trying to launch HOB applet (RDP bookmark) or Java Secure Application Manager (JSAM)?

IIRC, JSAM launch on M1 macbooks will fail due to the arch difference, however, HOB applet launch should work when using OpenJDK or Zulu JDK package.

PCS Expert
Pulse Connect Secure Certified Expert