Please install correct JRE version - correct version installed

[VJames]

Error message: Pulse Secure Application Launcher failed to load Java. Please install correct JRE version.

Correct version is installed.

Can anyone help? I'm not tech savvy at all, simplest solutions or instructions would be much appreciated. Thanks

[rbnjms]

I have the same problem but nobody has been able to help yet.

[rbnjms]

I get this error in the log file:

00297,09 2021/08/30 15:30:14.148 3 rbn PulseApplication Pulse_secure_Application_Launcher p2565 t103 applauncher.cpp:654 - 'Psal::AppLauncher' DownloadApplets() downloaded file /Users/rbn/Library/Application Support/Pulse Secure/applets/dana-cached/webapplets/vc0/rewritten/applet_10000/lib/jwtwebJ2.jar
00247,09 2021/08/30 15:30:14.149 1 rbn PulseApplication Pulse_secure_Application_Launcher p2565 tB113 osxapplauncher.mm:535 - 'Psal::AppLauncher' dlopen failed for path /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib

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@VJames wrote:

Error message: Pulse Secure Application Launcher failed to load Java. Please install correct JRE version.

Correct version is installed.

Can anyone help? I'm not tech savvy at all, simplest solutions or instructions would be much appreciated. Thanks

---

[[email protected]]

@rbnjms @VJames Based on the error logs, I presume you're using M1 MacBooks.

If yes, then you can download any one of the below JDK packages, install, execute the below commands and check the behavior.

Open JDK: https://github.com/microsoft/openjdk-aarch64/releases/tag/jdk-16.0.2-ga

After download macOS arm64 these commands were executed:

sudo rm -rf "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib"
sudo ln -s "/Library/Java/JavaVirtualMachines/microsoft-16.jdk/Contents/Home/lib/libjli.dylib" "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib"

Zulu: https://www.azul.com/downloads/?package=jdk

After download macOS arm64 these commands were executed:

sudo rm -rf "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib"
sudo ln -s "/Library/Java/JavaVirtualMachines/zulu-17.jdk/Contents/Home/lib/libjli.dylib" "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/jli/libjli.dylib"

[ewrwerrj]

Hello, I've tried installing almost every latest version of Java, including the 2 suggested in the previous answer. Every install was after a clean uninstall of the previous tried version.

It seems I am stuck in one of two possible situations:

- Please install the correct JRE version

or

- Could not launch java applets, restart browser and retry

Everything was working fine with my m1 macbook, then on first/second week of September it suddenly started giving these errors.

Is there any other possible solutions to try?

I have a 11.5.2 Big Sur Apple m1

Thank you

[[email protected]]

@ewrwerrj Are you trying to launch HOB applet (RDP bookmark) or Java Secure Application Manager (JSAM)?

IIRC, JSAM launch on M1 macbooks will fail due to the arch difference, however, HOB applet launch should work when using OpenJDK or Zulu JDK package.

[manisci]

I am on M1 and only have access to JSAM. What should I do to fix it then? 

[zanyterp]

please open a case with our support team so we can confirm with the development team on if this is supported currently or it is a limitation of the platform

[tomas013]

Please could you update this thread with the solution.

Thanks.

[[email protected]]

@VJames @tomas013 Suggested steps should work for HOB applet access, however, it may fail for JSAM access. Can you please file a support ticket with us for further investigation?