Pre Defined Host Checks (Sep 11)

[zyz101z_]

Does anyone know what the Sep 11 Pre Defined host check actually looks at? About 1 out of every 40 machines we have installed Sep 11 on fail the Sep 11 host check. I can't seem to figure it out. Typically a reinstall will fix the problem. However the Sep 11 software is working fine on the machines that fail. So I was hoping to gain some insight as to what the check was looking for so I could better troubleshoot this anomaly.

[kenlars_]

Interesting - I'm troubleshooting why my predefined check for Symantec Endpoint Protection 11 is not working, too. My test case is not working (maybe his machine is the 1 in 40). For the moment, I'll probably implement a process check, if there is a unique process name.

[zyz101z_]

I tried doing a process instead. Unfortunetly there was an issue where in order for the host checker to check a process that was running under SYSTEM the user logged in needed local admin rights. So this killed this idea for us. I am sure there might be a work around to get the process to load under the local users account but this might cause other issues.

[dcvers_]

What version are you using. Host Checker not detecting processes running as SYSTEM is a bug that appeared in 6.1R1 and was fixed in 6.1R2.1.

[zyz101z_]

I am running 6.0R5. Although when i had the issue with SYSTEM I was running 6.0R3. I haven't tried it since. It would work, but only when a local admin was logged in.

[kenlars_]

Not sure our problems were the same, but mine were fixed by moving to ESAP 1.3.8. Have you tried that?