Printing error

[alkafri]

Some clients are not being able to print while the connection using Pulse Secure.the error "file cannot be printed" appears.
this error happened only while using Pulse Secure (9.1.10247)

[zanyterp]

how are users connected to pulse (L3 or L4)?
what type of print job (rdp, local printer, remote printer, etc)?
all corporate computers, user-owned, or a mix?

[alkafri]

L3 connection

We have a Print-server (TCP/IP Network)

 all corporate computers

[zanyterp]

thank you
is the server IP listed in the allowed IP on the ACL?
is there anything obvious different between the working and non-working systems?

[[email protected]]

@alkafri Connection mode is full tunnel or split tunnel? If full tunnel, are you using "Tunnel Routes" precedence?

Print server can be accessed only through tunnel or local network where the machine is connected?

[alkafri]

connection mode is full tunnel with no "Tunnel Routes" precedence.

Print server can be accessed through tunnel and also through local network .

[[email protected]]

@alkafri When doing traceroute to the print server IP address, do you see the traffic sent to 10.200.200.200 as the first hop or something in the local network?

[alkafri]

the first hop was 10.200.200.200 

[Rauno]

Have you permitted the IP in the ACL or have you made TCP/UDP filters. 
I had issue with phones not working, although the test traffic worked fine, when I made ACL entry for the IP then it started to work.

[[email protected]]

@alkafri Thanks. So the traffic is being sent through the VPN tunnel and do you see any second hop being recorded or it's just record time out messages?

If it times out after 1st hop, please modify the VPN tunneling ACL to allow the traffic as suggested by @Rauno