Problem with client 9.1R13/14

[Mistouf]

Hello,

I have a problem with the client Pulse Secure.

Actually, the Pulse Secure server is in 9.1R13  and the client Pulse Secure is in 9.1R6 . It’s work fine.

We will update the Pulse Secure client, and we test the version 9.1R13, but we have a problem.

When I make the first connection, the connection Pulse Secure is up but i don’t have Internet. I must disconnect and reconnect 2 at 5 times for it’s work. After a lot of time, I lose the connection Internet. I must disconnect and reconnect a lot of time for avoir Internet.

I also have the same problem on version 9.1R14.

Is anything to change with the latest updates? Do we need to enable other settings?

Thank you for your help,

[scoutt]

If I understand you correctly, when you are connected to VPN with split tunnel activated that you lose internet after some time? A restart fixes it for a bit and then you lose it again? Does the World icon go away and come back down by the clock?

[Mistouf]

Yes, that's right.
At the first connection, the VPN tunnel is up, but I have the icon of world for internet. After several restarts, I have internet correctly.
Then after some time, I lose the internet connection again and the world icon comes back.

I have this problem on versions 9.1R13/14 but not on 9.1R6.

[scoutt]

yeah we have this problem too.

[Mistouf]

Have you found a solution?

[scoutt]

Sorry, we have not. We just started notincing it on a user or two, it is not wide spread yet. I am curious if anybody has created a ticket yet