Problem with open sessions since 7.1 R6

[jcurrier_]

We let some consultants share accounts for VPN, and sometimes people crash and their session remains open. It used to be no problem, you'd just get the screen on your next login explaining that you already had a session open and could optionally close the other one upon creating the new session. This still works, but only when I connect to the SA on the inside interface. On the external interface the page doesn't load completely so users aren't able to do anything. Screenshot attached. Any ideas/suggestions would be greatly appreciated.

[zanyterp_]

Sadly, no, we haven't seen that one yet.

Does it happen on all browsers & all OS versions?

[jcurrier_]

So far I've had reports from users on IE7,8,9, Firefox, with both Windows XP and 7 OS. I got around this for one realm by setting it to not notify the user of multiple sessions unless they were at the limit, but we have some realms that we really don't want to allow multiple sessions so we're still having trouble with those.

[jcurrier_]

I also just noticed that a bunch of javascript/css errors come up before it shows the page with broken format like the screenshot in the first post. I'll try to collect the specifics of those errors.

[zanyterp_]

If you are getting JavaScript errors, something is off somewhere. Does it matter how many existing sessions are present? For the realms that should not have multiple users, can you not disable the warning so that if another user is active you need to try & have their session not terminated (which is what happens without the warning)?