My firm's juniper SA2500 keeps flagging up our external clients sophos AV 10.0.9 as not being compliant with our policy. I have spoken to the firm and they have confirmed that their AV has got the latest definition update and our current ESAP has got provision for sophos 10.x.x. The firmware on our device is 7.2r6 and ESAP 2.2.7, please I will be happy to try out any suggestions to solve this ( we have always had problems with every version of sophos from this client in the past, I did log similar incident in the past via our support firm to Juniper but nothing meaningful came off it; I think after several ESAP updates the incident disappeared)
When defining the HC policy on the SA, have you set Virus Definition files should not be older than Days or updates
You can try setting it to a value in days and see if it helps.
Originally it's virus definition files are set to not older than three updates, I have used the definition files not older than 7days and no joy. I have also tried to increase the updates to five yet client can't still log in, gets same error message.