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Problems with ESET NOD32 V5 and ESAP V1.8.0?

Frequent Contributor

Re: Problems with ESET NOD32 V5 and ESAP V1.8.0?

Is the Juniper Installer Service (JIS) installed for the non-admin account? As it works for Admins it sounds like a permission problem and Host Checker has failed to install/access some components to detect the Real Time Protection.

If you uninstall Host Checker, install JIS as an admin and then connect does HC get re-installed and the HC policy pass?

See p.704 of the Admin Guide for details on JIS.

If it is still failing with JIS then client-side logs will need to be inspected to find out what is the problem, which would be better handled ina TAC case.