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Proxy and pulse client

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New Contributor

Proxy and pulse client

Hi, 

 

I have an issue with my proxy, many users complain about Internet beacause proxy is not configured, it must restart pulse client and after users have proxy on pulse client. You know this issue?

 

5 REPLIES 5
Moderator

Re: Proxy and pulse client

Users are seeing the proxy settings (PAC file) are not applied after connecting to VPN and it is getting applied for restarting the VPN connection?

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Proxy and pulse client

Hi Ray,

 

Thanks for your answer.

 

Yes, you must :

 

- Reconnect on pulse client

OR

- Restart workstation

OR

- Add manually proxy on web browser (.PAC)

 

And to try this 3 solutions every times.

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Moderator

Re: Proxy and pulse client

That's an interesting issue which I've not seen before, can you please replicate the provide the logs for review? Annotate with some meaningful texts with what you're going to do..attempt-1, reconnection, etc.

 

Pulse Client Logs:

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "Action"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue.
5. File >> Logs >> Save as.

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Proxy and pulse client

Hi, 

 

I send my log in private.

 

Thanks.

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Moderator

Re: Proxy and pulse client

Sorry, link got expired, can you please send it ?

PCS Expert
Pulse Connect Secure Certified Expert