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Pulse Client 5.0 still active after uninstall

New Contributor

Pulse Client 5.0 still active after uninstall

I am trying to uninstall Pulse Client 5.0, I go to the install logs and it tells me that Pulse Secure 5.0 was successfully removed from your computer. Yet it is still in my start menu and when I click on the icon the program launches. Any suggestions?
4 REPLIES 4
Moderator

Re: Pulse Client 5.0 still active after uninstall

Is this after running the uninstall through add/remove programs as well?
Does it show after a reboot after removing through add/remove programs?
Are you an admin on the system?
Is there any software installed that keeps your machine set to a corporate image that may be re-installing it?
Val
New Contributor

Re: Pulse Client 5.0 still active after uninstall

Hello!

I am facing the same issue as the person that raised the topic.
After running PulseUninstall.exe /silent=1 in system context, logs show that it's successful, but the product code stays on the machine.
Could you advise what can be done to correct it?
Thank you!
New Contributor

Re: Pulse Client 5.0 still active after uninstall

Val,

We have found that installing pulse 5.2 will override the 5.0 install or we followed the following to completely remove the 5.0 install:

To remove Pulse from your machine:
On a PC:

1. Delete cookies, temporary files and pre-fetch files from the client PC.
2. Delete the Java files from Control Panel->Java->Temporary Internet Files->Settings->Delete Files.
3. Delete the JuniperSetupClientControl Class files and JuniperSetupClientControlXP Class from Control Panel->Internet Options->Under Browsing History Tab->Settings->View Objects-> Select the above two files and delete the same.
4. Go to Control Panel > Add/Remove Programs > Remove all Juniper Programs
5. Go to Control Panel > Internet Options > General > Settings > View Objects > Delete all the ActiveX Components installed by Juniper
6. Then go to C:\ Users \\Application Data\Juniper Networks\setup\ and run uninstall.exe (path might differ for Win-7 OS)
7. Delete the following files from the client machine
Go to C:\Users\\Application Data\ and Delete the Juniper Networks folder
Go to C:\ Users \All Users\Application Data\ and Delete the Juniper Networks folder
C:\Program Files\and Delete the Juniper Networks Folder
C:\ Users \username\AppData\roaming\Juniper Networks\logging\debuglog.log
C:\ Users \public\Juniper Networks\logging\debuglog.log
8. Go to Device Manager/Click View on top/Select Show Hidden Devices/Go to the Network Adapter/Delete the Juniper Networks Virtual Adapter.
9. Also from the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Juniper Networks and remove the folder from the tree.
HKEY_CURRENT_USER\Software\Juniper Networks and remove the folder from the tree.
10. After the above steps, please reboot the machine.


On a MAC:

Execute the following 2 commands from the terminal window : ( This is to show the hidden files from the MAC )
A:
1. defaults write com.apple.Finder AppleShowAllFiles true
2. killall Finder
B:
Execute the following steps again from the terminal :
1. sudo rm -rf ~/Library/Application\ Support/Juniper\ Networks/SetupClient
2. sudo rm -rf ~/Library/Application\ Support/Juniper\ Networks/HostChecker.app
3. rm –rf ~/Library/Logs/Juniper\ Networks
4. sudo rm –rf /Applications/Network\ Connect.app
5. sudo /usr/local/juniper/nc/install/uninstall_nc.sh
C:
1. Go to Finder on the following location and drag the Juniper Folders to the Trash ( We are trying to delete the left out files and folders )
2. Library/Application Support/Juniper Networks -- Drag the Juniper Networks folder to the trash. ( This is will be from the User profile )
3. Library/Application Support/Juniper Networks -- ( The same location from the root i.e Macintosh HD )
Also try the following:
Uninstall Junos Pulse (if installed) by moving /Applications/Junos Pulse.app to the Trash.
Remove /Library/LaunchDaemons/net.juniper.UninstallPulse.plist.org.
Remove ~/Library/Application Support/Juniper Networks/SetupClient.
New Member

Re: Pulse Client 5.0 still active after uninstall

The reason you may fail to uninstall the Pulse Secure client is it may have changed your Security preferences. To prevent Pulse Secure from bothering you in future, restore your Security preferences and disable all its extensions, configuration files and add-ons (check this guide).

Duo has been added to the Pulse Secure login for additional security, which for sure has given certain troublesomes in regard of removing Pulse Secure.