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Pulse Client closes abruptly at login

pac9a
New Contributor

Pulse Client closes abruptly at login

Hi, I am having an issue when logging into my remote connection. When I enter my credentials, they are accepted but the client closes abruptly. I have tried multiple computers but none have worked. None of my coworkers are having this issue.

8 REPLIES 8
r@yElr3y
Moderator

Re: Pulse Client closes abruptly at login

Are you trying to RDP into remote machines and the Pulse Secure Terminal Service Client closes abruptly? Any error message was displayed?

PCS Expert
Pulse Connect Secure Certified Expert
pac9a
New Contributor

Re: Pulse Client closes abruptly at login

Yes, I get no error message, the client just closes.

r@yElr3y
Moderator

Re: Pulse Client closes abruptly at login

@pac9a Do you see any dmp file named dstermsrv.exe.dmp get created under AppData/Pulse Secure/Pulse Secure Terminal Services Client directory?

PCS Expert
Pulse Connect Secure Certified Expert
praj
New Contributor

Re: Pulse Client closes abruptly at login

Did you find out how to fix this ?

praj
New Contributor

Re: Pulse Client closes abruptly at login

Did you find out how to resolve it ?

praj
New Contributor

Re: Pulse Client closes abruptly at login

 [email protected] Yes i can see that exe file but it still closes abruptly i have also tried this on various PC but it does not work and closes after login.
r@yElr3y
Moderator

Re: Pulse Client closes abruptly at login

@praj If you don't see any error message before the session closure, please file a support ticket with us for review.

PCS Expert
Pulse Connect Secure Certified Expert
praj
New Contributor

Re: Pulse Client closes abruptly at login

Yeah i reached out to head system admin and he said there was a issue in virtual machine and he gave me a new one. Hope this helps anyone in future.