Pulse Client for Windows Will Not Install

[hsessom_]

Hello all.  We have recently rolled out the Junos Pulse SSL VPN and have installed the client successfully on 300 + laptops.  We are having issues with installation on 1 machine.  It is a Windows 7 Pro 64 bit Dell Latitude and the installation fails most of the way through.  The installer gets to the end then just says "Rolling back changes" and quits.  I have downloaded the latest version from July 2013 and it still fails.  The most telling error message from the logs is below although I'm not sure what to do with that info.  Any help with this issue would be great as this is the last user on the old VPN solution and we'd like to have everyone using Junos now.

00160,09 2013/09/11 18:40:09.465 1 SYSTEM MsiExec.exe jnprTdi p11600 t2260 jnprTdiInstDLL.cpp:204 - 'jnprTdi' deletion of driver file jnprTdi_744_38461 failed, error 2

00150,09 2013/09/11 18:40:09.465 1 SYSTEM MsiExec.exe jnprTdi p11600 t2260 jnprTdiInstDLL.cpp:223 - 'jnprTdi' deletion of driver key jnprTdi_744_38461 failed

Thanks!

Heather

[filbert_ · Accepted solution]

It sounds like you're hitting the driver limit in Windows. Try the solution in this KB

http://kb.pulsesecure.net/InfoCenter/index?page=content&id=KB26656&actp=search&viewlocale=en_US&sear...

[Kita_]

Hello Heather,

It is hard to tell without the full MSI log.  Did you open a JTAC case for this issue?  If so, please provide the case number and I will help push this case to resolution.

[billiam_]

Hi Heather,

Did you ever get anywhere with this as I look to be hitting the same issue.

00164,09 2013/11/04 11:35:53.288 1 SYSTEM dsAccessService.exe dsAccessService p7756 t1140 service.cpp:815 - 'AccessService' unable to open JuniperAccessService, error 1060 00141,09 2013/11/04 11:36:06.330 2 SYSTEM MsiExec.exe jnprTdi p7784 t2F8 jnprTdiInstDLL.cpp:200 - 'jnprTdi' disableFsRedirection failed with error 1 00158,09 2013/11/04 11:36:06.330 1 SYSTEM MsiExec.exe jnprTdi p7784 t2F8 jnprTdiInstDLL.cpp:204 - 'jnprTdi' deletion of driver file jnprTdi_744_38461 failed, error 2 00140,09 2013/11/04 11:36:06.330 2 SYSTEM MsiExec.exe jnprTdi p7784 t2F8 jnprTdiInstDLL.cpp:209 - 'jnprTdi' enableFsRedirection failed with error 1 00148,09 2013/11/04 11:36:06.330 1 SYSTEM MsiExec.exe jnprTdi p7784 t2F8 jnprTdiInstDLL.cpp:223 - 'jnprTdi' deletion of driver key jnprTdi_744_38461 failed

 Thanks

Will

[hsessom_]

This is was the winner!  Apparently we had hit the driver limit on this workstation and upping the count to the max recommended number fixed the issue.