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Pulse Connect Fails in OSX Sierra

SOLVED
Occasional Contributor

Pulse Connect Fails in OSX Sierra

I get the [b]Failed to connect to the Pulse Secure service[/b] messages when I try to use Pulse Secure on OSX Sierra.

I tried uninstalling and reinstalling. It lets me add the connection, it connects and takes my login credentials... and then the main Pulse Secure client window goes empty. Trying to re-add the server to my list gets me the error message.

Anyone know of a fix or a workaround?

[i]Disclaimer: I'm well aware Sierra is in beta. That's why I'm in the Apple developer program. Reporting issues during the beta phase is kind of the point.[/i]
Tags (1)
26 REPLIES 26
Occasional Contributor

Re: Pulse Connect Fails in OSX Sierra

Looks like somebody on the Developer forum already found a workaround. Oddly enough, the workaround is to install v5.0.3. Weird, but it does work.

https://forums.developer.apple.com/message/144469
Occasional Contributor

Re: Pulse Connect Fails in OSX Sierra

I can't believe I called it OSX Sierra. Sorry, old habits. Of course I meant macOS Sierra!
New Contributor

Re: Pulse Connect Fails in OSX Sierra

Now 5.0.3 is broken too (at least for me) as of Sierra Public Beta 2 (16A254g). The connections are gone in the UI, and dsAccessService crashes continuously:

Process: dsAccessService [4447]
Path: /Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService
Identifier: dsAccessService
Version: ???
Code Type: X86 (Native)
Parent Process: launchd [1]
Responsible: dsAccessService [4447]
User ID: 0

Date/Time: 2016-07-21 21:51:58.609 -0700
OS Version: Mac OS X 10.12 (16A254g)
Report Version: 12
Anonymous UUID: 8A811570-0296-687C-DEF6-39DB267583D5


Time Awake Since Boot: 6000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x20:
-->
__TEXT 0000000000097000-00000000000be000 [ 156K] r-x/rwx SM=COW /Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x9f9bde90 strlen + 16
1 libsystem_c.dylib 0x9fa02172 __vfprintf + 6216
2 libsystem_c.dylib 0x9fa274d7 __v2printf + 663
3 libsystem_c.dylib 0x9fa0e046 _vsnprintf + 469
4 libsystem_c.dylib 0x9fa0e0e0 vsnprintf + 71
5 dsTMService.dylib 0x01c2cd64 0x1b13000 + 1154404
6 dsTMService.dylib 0x01b17d90 0x1b13000 + 19856
7 dsTMService.dylib 0x01c28815 0x1b13000 + 1136661
8 dsTMService.dylib 0x01b14a72 0x1b13000 + 6770
9 dsTMService.dylib 0x01b149ff 0x1b13000 + 6655
10 dsTMService.dylib 0x01b15fea DSAccessPluginInitEx + 139
11 dsAccessService 0x000a9ff3 DSAccessPluginLoader::recover() + 471
12 dsAccessService 0x000a3a71 DSAccessService:Smiley SurprisednConfigFileChange() + 2451
13 dsAccessService 0x000a4ee4 non-virtual thunk to DSAccessService:Smiley SurprisednConfigFileChange() + 20
14 dsAccessService 0x000abbd8 ConfigFileMonitor::start(wchar_t const*) + 210
15 dsAccessService 0x000a154f DSAccessService::Initialize(_DSAccessIpcMode) + 1065
16 dsAccessService 0x00098d89 CmdRunService() + 106
17 dsAccessService 0x00098715 main + 469
18 dsAccessService 0x00098435 start + 53

5.0.3 worked fine until PB 2.
Occasional Contributor

Re: Pulse Connect Fails in OSX Sierra

@sjlee: I'm on Beta 3 without any issues. Maybe try the upgrade? Then maybe uninstall/reinstall Pulse Secure 5.0.3 if that doesn't help?
New Contributor

Re: Pulse Connect Fails in OSX Sierra

Update: I uninstalled it completely and reinstalled, and that made the problem go away.
Moderator

Re: Pulse Connect Fails in OSX Sierra

Thank you for letting us know that beta3 may be working
We are aware of an issue with dsAccessService and are investigating that; I will pass on the feedback that you are seeing success with beta3
Occasional Contributor

Re: Pulse Connect Fails in OSX Sierra

That's not quite what I said. I said I was on Beta 3 and having no issues using client version 5.0.x. Anything 5.1 or 5.2 still doesn't work. Not sure what you guys changed in those versions but it seems to be breaking under Sierra.
Moderator

Re: Pulse Connect Fails in OSX Sierra

Apologies for the error in my reply; thank you for the clarification and apologize for the oversight in my response.
Community Manager

Re: Pulse Connect Fails in OSX Sierra

IPv6Freely,

I've tested the same with the latest 5.2R3 client and found the same issues with MacOS Sierra. We are looking into the issue.