we have several notebooks with an internal SIM card running Windows 10 Enterprise with a Pulse Connect Secure Client with version 9.0.4(1731).
Since an upgrade from Windows 10 1709 to Windows 10 1809 we cannot use the VPN connection via the internal SIM card.
The mobile connection is completely stable until the Pulse client establishes the connection and kills the internet connection resulting in a reset of the VPN connection.
The problem does not occur if we connect the notebook via cable.
Is this a known bug or a misconfiguration of our notebooks/clients?
thanks for your reply.
We have already opened a support ticket but currently the support tries to convince us that we should either use a different cellphone (we use the internal SIM and no cellphone) or that our network connection is unstable though it is perfectly stable when not connecting to the VPN.
That's why I asked here if it is a known bug so I can refer to it in the ticket.
Please PM the ticket number to me, so that I can review the logs if you have uploaded any.
[email protected]I PM'ed you the ticket ID.
I'm not sure about the traffic enforcement. How can I check that?
HyperV is not installed.
Split tunneling is disabled.
sorry for the delay I had to wait for a colleague to test.
Traffic Enforcement is disabled but enabling it has no effect.
Split Tunneling is disabled as well and enabling has no effect, too.
I saw in another post something about SEP logs ("Connecting-to-VPN-with-Pulse-shuts-off-my-wireless").
If SEP stands for Symantec Endpoint Protection we have also disabled any Endpoint Protection to make sure it will not interfere.
We had the same issue. Reason was a bug in the "Let Windows keep me connected" feature of Windows 10 1809.
We disabled that with GPOs and issues stopped.
On 1903, we bug is solved.