I am posting here because the technical support of my University where this VPN is deployed at enterprise level has been completely unable to provide timely (as in, any) assistance with the following problem. Moreover I probably know more about IT than the tech support monkeys (I do it for other clients as a Postdoc in Comms). If I can troubleshoot it here, I can help my University sort this mess out for all Mac users.
I am unable to get Junos Pulse working on Mac OS 10.10.4 running Safari 8.0.7 or Chrome 43.
10 Upon successful login to vpn.umontreal.ca I click START for JUNOS PULSE as directed.
20 The page says "Please Wait. Launching Junos Pulse [...]
30 The page brings me to a screen saying:
"In order to continue the operation you need to install a setup client. Please click here to install setup package.
Once the setup client is installed, please click here to continue."
40 I have already downloaded and installed the setup client. Clicking HERE TO CONTINUE brings me back to the Launch Junos Pulse screen. I click that. GOTO 10.
EOS; BAD INFINITY.
I have followed all instructions provided by my Uni—
http://www.dgtic.umontreal.ca/documents/VPN_Mac.pdf (note this still says "Network Connect!")
* the Juniper Networks client has been installed. Files are located at: ./Library/Application Support/Juniper Networks
* Java has been updated
* client permissions on Safari have been set to allow for Java access
A couple of points:
(1) It appears that no actually executable app software, at least under /Applications, has been installed. Just files under Application Support.
(2) The downloaded client installer JuniperSetupClientInstaller.dmg provided by my University contains three packages:
— INSTALLS "Juniper Networks" folder under ./Library/Application Support, with JuniperCompMgr, JuniperSetupClient, JuniperSetupClient.ini, and juniperSetupDll.dylib, and two empty subfolders, DSCOMPMGR_LOCK and DSSETUPCLIENT_MUTEX
— INSTALLS NO FILES
— INSTALLS NO FILES
So, has this Junos Pulse client been configured properly for distribution? Or is it missing something (ie the application itself)? Are there plugins settings that need changing in Chrome/Safari for the VPN software to execute properly?
Any assistance greatly appreciated & thanked with virtual donuts, gracias.